Albums won’t load

[Chrisness]

iOS 17.2.1

iPhone 14 Pro

Spotify Version 8.9.14.526

premium plan

usa

For a few days now, I can’t get albums to load. I can play music from an Artist’s page’s Popular Songs, but when I try to go into an album, it never fully loads. If I wait long enough, it eventually crashes the app. This happens on any album, any artist. I deleted and reinstalled the app, wondering if local cache or disk usage was the issue, but no improvement; just lost my downloaded content for no benefit 😞 

Anyone else experiencing this? Any tips?

[Jonas_d123]

I have exactly the same problem, simular device (iphone14) and my downloaded albums in offline mode wont load… also tried everything. Reinstalling, clearing cashe… nothing changed. Only thing that helps is log out and log in, but jist for s few moments. How can we fix this please?

[Joan]

Hi there @Chrisness, @Jonas_d123,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on iPhone?
• When did this start happening? Did it coincide with an update to the app or the device?
• Does this happen on different networks too? If you haven't tested this out, please do so.

With this information, we’d be happy to investigate.

Keep us posted.

[Chrisness]

Hi Joan, thanks for the follow-up.

• It doesn’t appear to affect my desktop, only my mobile app.
• I first noticed it about 7 days ago - I don’t think I had an OS update then, but I don’t know if the app did a background update.
• It happens on both my home Wi-Fi and my 5G cell network. 

[Yordan]

Thanks for the info @Chrisness!

A new version of the app should be out now. Could you try updating Spotify to see if that alleviates the issue? If possible, try logging in to another account (a friend's or a relative's would do) to check if the behavior persists there.

Cheers!

[AdamW01]

Hi,

I’m having a strange issue. iPhone 14 On ios18. The issue started since the ios18 update. If I search an album and click on the album I want to listen to, the app hangs and I get the three dots loading screen and it never loads. This also applies if I search artist then click on an album. However if I search for a song on that album it will play. If I close the app and restart it then search the same album it will load and work. Then shortly after the issue comes up again and I’m unable to view albums. I have good signal, it happens on WiFi or mobile VPN connected and disconnected.

I’ve tried logging out and back in again.

Any help appreciated as it’s a very annoying issue.

[6w4snxsp08xu8c7]

same here but it loads some and not others. Its the same for playlists…

[AdamW01]

I think I’ve found a fix, I deleted all downloaded content, then cleared cache, then logged out off the app, deleted the app, restarted my iPhone, then reinstalled. It has been ok all day for me. 

[6w4snxsp08xu8c7]

yep it worked! thanks for the help 😄

[mietfrei]

Plan

Premium

Device

(iPhone 15 Pro Max)

Operating System

(iOS 18)

My Question or Issue

Lately Spotify is not loading an album or a non-library playlist. This happens after using the app for a while - say 30+ minutes and only restarting/ killing the app helps with that issue. it gets annoying real quick, I hope someone can look into that

[faeriee]

nothing worked for me!

[Md5555]

Same here. Nothing worked. 😟

[JENNI1984]

Having the same issue all reported above when I did the troubleshooting steps now the app keeps telling me I am offline when I am not and I can’t even log in .. glad I’m paying for a service I can’t even use able to cancel and go to Apple Music

[AlejaR]

Hey folks,

Thanks for all your replies and for the info shared. 

In this case, would you mind sending us the exact troubleshooting steps you've tried so far? That way we can avoid repeating any steps. If you haven't yet, we'd suggest you reinstall the app on your devices. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can find out the steps to do it here.

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen when trying to play a specific album/playlist? If yes, send us the link to it.

Keep us in the loop!

[pedroliveira_01]

Having the same issue for weeks now.

Search function stops working, or anything that is not in my library simply will not load. I have to restart the app multiple times for everything to be normal – with the app crashing on relaunch –, and it happens very often. I have already tried re-installing the app to no avail. 

iPhone SE 2. Generation on iOS 18.0.1 and Spotify 8.9.82.628

[AdamW01]

8.9.82.628

iphone 14 - iOS18.0.1

Not a particular album or playlist, pretty much anything that hasn’t been played recently. I thought I’d cured it but it just happened again today.  Very annoying. 

[Noiseless-42]

I habe the same problem. 
Contents (playlists, artist pages, search, lyrics) are not loading after the app is re-opened from idle. 

When I hard close the app and restart-open it, it crashes 1 or 2 times. When it does open again I can load contents 1 out of 3 times, otherwise I have to repeat the steps above.

I am using the newest app version on iOS 18 with an iPhone 13 Pro. 

[Dessi]

Hi folks,

Thanks for all the info you've provided!

We've reported this to our tech folks, so that they can have a closer look. We'll let you know as soon as we have an update.

In the meantime, can you send us a screen recording of the app's performance when you try to access an album, so that we can send it over to the respective team?

Cheers ✌️

[MihailY]

Hey folks,

In order for us to investigate this further, the team needs a screen recording of the issue. Can you please send us a short video? If the file is too large to attach, you can upload it to Google Drive (make sure to allow general access to the file) or as an unlisted YouTube video.

Thanks!