Apple Watch Downloads Disappear

[KeithAbb0tt]

I am a Spotify Premium customer. Downloading music to my Apple Watch for offline playback works fine, and playback also works fine. However, on occasion (once or twice per week), the downloaded music will just disappear from my watch, whether I have listened to the music or not. Can anyone point me in the right direction to keep this from happening? TIA

[BHattingh]

There is no such setting on apple watch as music?

[sptfyapplwtchbroken]

I can consistently reproduce this issue. None of the suggestions fix the problem. It has been happening for weeks. I can download just fine. But as soon as I start listening to offline music, it removes all of my downloads within a few seconds. I uninstalled and reinstalled the app and the same thing still happens every single time.

[Voltix12]

Same problem on my apple watch and your tips did not help at all.

[AlejaR]

Hey folks,

Thanks for all your recent replies.

Some of you mentioned you followed the troubleshooting steps you found in this thread. It would be really helpful if you could include in your next replies the exact steps you've tried so far. That way we can avoid repeating any steps.

If you haven't, we'd suggest:

• Forcing close and restart the app, reboot the watch and reset the network settings on your iPhone.
• Perform a clean reinstall of the app on your smartphone. By doing that, the app can be up-to-date, and you can make sure some damaged cache is not leading to this inconvenience. You can find out the steps for doing it here.
• Take a look at your settings on your Apple Watch. Under Music, make sure that Optimized Storage is turned off (this option is not available in all Apple Watch models).

If the above doesn't do the trick, then we'll need to gather some additional info to better understand this behavior:

• The OS of both your Apple Watch and your mobile device.
• The exact Spotify version you're running in both.
• How many playlists have you downloaded? Have you noticed if the issue happens after a specific number of downloaded playlists?

We'll be on the lookout for your replies!