Autoplay doesn't work

[Flavio_Lee]

Every time I search for a song, after that one song is over, nothing else plays right after.

I have Autoplay turned on. Shouldn't that make the app play something similar and just keep rolling?

I've tried checking previous similar questions, but they were all labeled as fixed and I couldn't read the content there.

I'm running it on iOS and both the OS and the app are up to date.

[Eni]

Hey there @Flavio_Lee, 

Thanks for reaching out about this and welcome to the Community! 

Just to confirm, have you followed these specific steps to activate Autoplay? 

If so and it still doesn't work, could you let us know if this happens across devices or only on a specific one? 

Also, does this happen when you're listening to music on an external device?

We'll be on the lookout.

[Flavio_Lee]

Hey there. Thanks for your reply.

Yeah, I checked and double-checked the existing info about Autoplay. Problem still there.

I never thought about testing it on different devices, as mobile is my primary way of using Spotify. Just tested this morning on desktop, and Autoplay works fine there. So the issue seems to be on my phone only.

[Vasil]

Hey @Flavio_Lee,

Thanks for letting us know!
Have you tried any troubleshooting so far?
If not, we'd suggest starting out with clearing your cached data.
Restart your device after this and let us know if the issue persists.
We'll be on the lookout for your response! 🙂

[Ernev]

Plan

Premium

Country

Device

(iPhone 12 mini)

Operating System

(iOS 15.9)

My Question or Issue

Autoplay not working. Music ends after a single song. Long time user never had this issue before.

already tried reinstalling the app and made sure autoplay is on.

[Roeiben100]

Hey there!

got the same problem here.

iphone 13 pro

try clearing cache and restarting, nothing so far.

had this problem once and it got fixed in one of the updates, but since the last update got the problem again.

Any suggestions?

[Joan]

Hi @Roeiben100,

Thanks for the reply. Is only the iPhone affected? If you haven't tested on other devices, please do so and see how it goes. In the meantime, perform a full clean reinstall on the iPhone, this can help with a multitude of issues.

Hope this helps.

[Roeiben100]

Hey there,
I’ve checked and it’s happens only on the iPhone
Complete reinstall on the second time does the job and now it’s working.
Thanks!