Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52533 Views
  • 16 replies
  • 36 likes
  • 52533 Views
  • 16 replies
  • 36 likes

Solved!! Bad sound quality when connected to bluetooth headphones

PlanPremiumCountryVietnamDeviceiPhone SE 2016Operating SystemiOS 13 My Issue I have bad sound quality when i connected to bluetooth headphones (JBL T500BT).

  • Visitor
  • Plan Premium Country Vietnam Device iPhone SE 2016 Operating System iOS 13   My Issue  I have bad sound quality when i connected to bluetooth headphones (JBL T500BT).
  • itsyoboiijerr
  • Visitor
  • 12943 Views
  • 3 replies
  • 0 likes
  • 12943 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Somehow created two different shows when working to add this months episode

I did review the GuidelinesI’m a monthly podcaster working on a Mac Book Pro.My operating system is Sonoma 14.0 In Previous Months I added new podcast episodes to my podcast show by using one of the following links https://podcasters.spotify.com/pod/...

  • Casual Listener
  • I did review the Guidelines I’m a monthly podcaster working on a Mac Book Pro. My operating system is Sonoma 14.0   In Previous Months I added new podcast episodes to my podcast show by usi...
  • LRShimer
  • Casual Listener
  • 568 Views
  • 3 replies
  • 0 likes
  • 568 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify lyrics not working

PlanFreeCountryAmericaDeviceiPhone 14 ProOperating System(iOS 16.5) My Question or IssueMy Spotify lyrics haven’t been working for any songs. It’s been like this for a few weeks now (3+ weeks) and I’m getting frustrated. When I go to where the lyrics...

  • Regular
  • Plan Free Country America Device iPhone 14 Pro Operating System (iOS 16.5)   My Question or Issue My Spotify lyrics haven’t been working for any songs. It’s been like this for a few we...
  • Neovalbu
  • Visitor
  • 5312 Views
  • 32 replies
  • 4 likes
  • 5312 Views
  • 32 replies
  • 4 likes

iphone wont load spotify app iphone SE

Deviceiphone se My Question or IssueSpotify app wont launch just shows Spotify symbol then crashes. have tried all sorts and even done full phone reset?

  • Newbie
  •     Device iphone se       My Question or Issue Spotify app wont launch just shows Spotify symbol then crashes. have tried all sorts and even done full phone reset?&n...
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS - Open queue connected to Car Play (within iOS App) cannot be closed

PlanPremiumCountrySwedenDeviceiPhone 14 ProOperating SystemiOS 17.1.1App Version8.8.96.395 My Question or IssueHi! I was in my mother’s car connected to the car’s Car Play, while I was controlling the app from the phone. I was in my personal playlist...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone 14 Pro Operating System iOS 17.1.1 App Version 8.8.96.395   My Question or Issue Hi! I was in my mother’s car connected to the car’s Car Pla...
  • Ivelina
  • Moderator
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Solved!! Can't delete songs on Starred playlist using mobile app

As of yesterday (I think my Spotify app updated yesterday), when I swipe right on a song in my Starred playlist, it no longer brings up the button to delete that song. This isn't a problem with any of my other playlists on mobile, and I can still del...

  • Visitor
  • As of yesterday (I think my Spotify app updated yesterday), when I swipe right on a song in my Starred playlist, it no longer brings up the button to delete that song. This isn't a problem with any o...
  • 8bt-nthuzk_vh
  • Newbie
  • 37060 Views
  • 114 replies
  • 12 likes
  • 37060 Views
  • 114 replies
  • 12 likes

Can't rearrange queue

PlanFree/PremiumCountry Iphone SeDevice(iPhone seOperating Systemios 14.7 My Question or IssueI cant rearrange my queue even after restarting or clean reinstalling the app. Please advise. I am not going to update ios so dont suggest that thanks.Merry...

  • Visitor
  • Plan Free/Premium Country   Iphone Se Device (iPhone se Operating System ios 14.7   My Question or Issue I cant rearrange my queue even after restarting or clean reinstalling the...
  • Anyk17
  • Spotify Star
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Superuser Contribution [BUG] Sharing a song link via iphone plays wrong song

Whenever I copy a song link to share with my friend via SMS, It plays the wrong song when he opens the link on his iphone.Today I tried to share Van Halen Love Comes Walking In. And when my friend tried to play it, it played a different VH song for h...

  • Newbie
  • Whenever I copy a song link to share with my friend via SMS, It plays the wrong song when he opens the link on his iphone. Today I tried to share Van Halen Love Comes Walking In. And when my frien...
  • Vasil
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where is settings on iPad

I have Spotify updated to 8.8.96 & I can’t find settings in this new layout? Theres no settings gear or profile picture

  • Newbie
  • I have Spotify updated to 8.8.96 & I can’t find settings in this new layout? Theres no settings gear or profile picture  
  • Lyubka
  • Moderator
  • 2974 Views
  • 1 replies
  • 0 likes
  • 2974 Views
  • 1 replies
  • 0 likes

I want to try karaoke mode

Why is it so hard to find karaoke mode

  • Visitor
  • Why is it so hard to find karaoke mode
  • Maxim
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files missing on new iphone

PlanPremiumCountryCanada Device(iPhone 13)Operating SystemiOS 16.2 My Question or IssueHi, I recently upgraded from an iphone 11 to 13. Since upgrading I am unable to play my local files on my iphone. I have already uninstalled and reinstalled the ap...

  • Visitor
  • Plan Premium Country Canada  Device (iPhone 13) Operating System iOS 16.2   My Question or Issue Hi,  I recently upgraded from an iphone 11 to 13. Since upgrading I am unabl...
  • jaronstaiger
  • Visitor
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change My language

PlanFreeCountryUSADevice(iPhone 13 )Operating System(iOS 10) My Question or IssueOne day I logged into my account and my ads are in Indian and the words.

  • Visitor
  •   Plan Free Country USA Device (iPhone 13 ) Operating System (iOS 10)   My Question or Issue One day I logged into my account and my ads are in Indian and the words. 
  • Joan
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution All songs on my spotify account are low quality on my phone

PlanPremiumDeviceiPhone 8Operating SystemiOS 15.5 My Question or IssueI noticed while using spotify in my car that the audio quality of all songs on my account is bad. Many songs are so bad that I hear crackling. I tried everything to fix this includ...

  • Newbie
  • Plan Premium Device iPhone 8 Operating System iOS 15.5   My Question or Issue I noticed while using spotify in my car that the audio quality of all songs on my account is bad. Many songs...
  • Joan
  • Moderator
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reordering playlist not working

Device(iPhone 11)Operating System(Iphone 11) My Question or IssueI reorder my playlist, once I click save, none of it saves. It just goes back to how to normally was. Super annoying especially if I spent like 10 mins trying to reorder the songs.

  • Visitor
  •     Device (iPhone 11) Operating System (Iphone 11)   My Question or Issue I reorder my playlist, once I click save, none of it saves. It just goes back to how to normally was....
  • Yordan
  • Moderator
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

Not able to fast forward through podcast ads when connected to CarPlay

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 17 My Question or IssueMy wife is not able to fast forward through podcast ads through the car's controls when connected to CarPlay. The fast forward and rewind buttons on the car work...

  • Newbie
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 17   My Question or Issue My wife is not able to fast forward through podcast ads through the car's controls wh...
  • t08374
  • Newbie
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple watch complication

PlanPremiumCountryUSADeviceiPhone 14 pro max, Apple watch series 8Operating SystemiOS 16.6.1, watchOS 9.6.3 My Question or IssueI added the Spotify complication to my watch face and it just shows a white screen, I’ve uninstalled and reinstalled on my...

  • Newbie
  • Plan Premium Country USA Device iPhone 14 pro max, Apple watch series 8 Operating System iOS 16.6.1, watchOS 9.6.3   My Question or Issue I added the Spotify complication to my watch f...
  • Vasil
  • Moderator
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution No video on Podcast

PlanFree/PremiumCountryUSA DeviceiPhone 15pro Operating SystemLatest, always update same day as release. My Question or Issue My podcasts don't show video in the app anymore.

  • Casual Listener
  • Plan Free/Premium Country USA   Device iPhone 15pro   Operating System Latest, always update same day as release.   My Question or Issue   My podcasts don't show vide...
  • Lyubka
  • Moderator
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not playing music tracks

PlanPremiumCountryUKDeviceiPhone 11Operating SystemiOS 17.2 My Question or IssueAnnoyingly Spotify is not playing any music. I can play podcasts but not music tracks. When I click on a track it does nothing, clicking on a track in a playlist sees the...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 11 Operating System iOS 17.2   My Question or Issue Annoyingly Spotify is not playing any music. I can play podcasts but not music tracks. When I ...
  • Margo6617
  • Casual Listener
  • 927 Views
  • 13 replies
  • 3 likes
  • 927 Views
  • 13 replies
  • 3 likes

Solved!!Superuser Contribution "Liked Songs" playlist wont stop Enhancing itself after I turn off Enhance

Currently, my "Liked Songs" playlist is Enhanced. I don't want it Enhanced anymore, because I want to be able to download the playlist. Every time I turn off Enhance and download the songs, the second I close out of that playlist and then go back to ...

  • Regular
  • Currently, my "Liked Songs" playlist is Enhanced. I don't want it Enhanced anymore, because I want to be able to download the playlist. Every time I turn off Enhance and download the songs, the s...
  • stuartmdmusic
  • Newbie
  • 4549 Views
  • 10 replies
  • 1 likes
  • 4549 Views
  • 10 replies
  • 1 likes