Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Browse not working. Albums barely working

Browse not working. Albums barely working

Plan

Free

Country

 Spain

Device

iPhone 5S

Operating System

iOS 11.4.1

 

My Question or Issue

 Only some albums are loading properly. Some don’t load at first & load when I tap try again. Others work normally. Everything else seems to be fine, other than I went to browse & it said it wasn’t working at the moment. Screenshots attached.

31504B40-643F-4F6A-B95A-97FEDA9E0019.png
9F26DF8D-F894-4245-A0A9-2164AEF3ACBD.png
8EACDD59-55C2-4AB2-B89F-5504030E1E9E.png
Reply
1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Suggested posts