Can't log in on my iPhone

[wellenor]

I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an account with this email address". I was told I have a duplicate account. How do I get rid of it so that I can use spotify? Or how do I delete all of my accounts because I'm paying for it and I can't use it!

[Maxim · Accepted solution]

Hey @wellenor,

Please try logging in with your username and password instead of your email address and password.

Let me know how it goes 🙂

[wellenor]

It worked! Thanks so much 🙂

[mariaGE]

I have the same problem, but haven't got a username , i only have a Adress eMail ¿What could i do?

i am a New Spotify user 😞

[Maxim · Accepted solution]

Hey @mariaGE,

All Spotify users have a username. If you don't know what your username is, you can check it at https://spotify.com/account.

[mariaGE]

Yes, i thought that my username was mi email adress, thank you