Can't logon via iOS app

[sofarnogood]

I have a new account I can access via browser (log in and out, play music).  However, I can't logon to the iOS app.  Keeps telling me I don't have an account.  I try using both email and username, neither works.  Tried changing password several times, still nothing.  Tried sending a support request - still nothing.

Anybody here able to help?

[Jack]

Hey @sofarnogood, help's here!

Sounds odd. If you're seeing an error code when trying to log in via your iOS device, we'd suggest having a quick look at the tips in this article.

If you're still not having much luck, we'd suggest a reinstall of the app. Once that's done, try logging in again with your username and correct password, checking that you're typing it case-sensitive. Also make sure you're trying it on a WiFi connection.

Ensure that you don't need to click 'Log In With Facebook' if your account's a Facebook-created account.

If you need to reset your password again, you can do so here.

You mentioned that you've already sent a support request. Whether that was via Twitter, Facebook or email, rest assured that someone should be in contact with you shortly!

If you still need our help from here, be sure to let us know how you got on with the steps above and let us know:

• Your exact iOS device
• Your exact version of iOS
• Your exact version of the app

Thanks!