Can’t play any Taylor Swift song on IOS app

[Maeve5]

ANone of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium 

Country

Ireland 

Device

Iphone 8 

Operating system 

Ios 12.4

My Question or Issue

Unable to play any Taylor swift music on the app. Even in playlists / radio no music will play it will just skip over , or not appear at all . I have tried deleting and reinstalling the app , and logging out . 

[Loxer]

Hey @Maeve5, welcome to the Community.

Hope you're doing great!

Could you try with another Spotify account, doesn't matter if it is not Premium, to see if the same thing happens there?

Thanks 🙂

[Maeve5]

Hi there ,

I just signed up for a free account and I can play everything on that just
fine .

[Angelica1D]

HI! I have the same issue. But not only in my IOS device but my Desktop app too. How can I fix it? 

Plan

Premium 

Country

Ecuador

Device

Iphone 7 plus 

Operating system 

Ios  17.7.1

[MafeG]

Hi @Angelica1D,

Thank you for posting on this thread!

To start, it's worth checking that Taylor Swift is not blocked on your account. From the mobile app, please open her artist profile and click on the 3 dots, then make sure it's not blocked.

If it's not, then we'd like to make sure if this issue is isolated to your account, can you log in with another account, such as a friend's or a family member's to see if the issue persists? Alternatively, you can create a free account here, just make sure you're logged out of your own account before creating a new one.  

Let us know how it goes.

[Glenn9344]

Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.  UPSers

[Jeremy · Accepted solution]

Hi there @Glenn9344,

Thank you for your reply in this thread.

Can you confirm if you followed the steps that @MafeG provided in her reply above?

We'll keep an eye out for your reply.

Take care!

[Angelica1D]

**bleep**! You were right! She was blocked! I feel so stupid, thank you sooo much.