Can't play any songs on my phone

[VeronikaZ]

Premium account

iPhone 8

iOS 14.7.1

In the last month I’ve started having problems with playing songs on my phone. At the beginning it usually played one song, stopped and then I had to manually press play for the next song to play. During the last week I was able to play only certain songs, no matter the offline/online mode or whether the song was downloaded or not. Now I cannot play any songs on my phone.

I tried to log in/log out, also delete and then re-download the app, but nothing worked

[CarlosE]

Hi there @VeronikaZ,

Thanks for reaching out to the Community and welcome!

We understand that you already tried reinstalling the app, but we suggest making sure to follow these steps. Those are for a clean reinstall, which is more thorough than a regular one and can be helpful to get rid of any cached files that might be causing trouble.

If that doesn't make any difference, could you try logging in to a different account, like a friend's or relative's, on your phone to see if this behavior persists? This would help us narrowing down the possible cause of the issue.

Keep us posted.