[Spotify Connect] No progress bar while playing song on other device

[Kelvinkam]

Plan

Premium

Country

Hong Kong

Device

iPhone 11 Pro

Operating System

iOS 14.7.1

My Question or Issue

Track progress bar showing -:— while the song is playing on another device. I cannot adjust or fast forward the song remotely while using Spotify connect.

[Alex · Accepted solution]

Hey @Kelvinkam,

Thanks for the post.

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.

Also, make sure that Battery saver is not enabled for Spotify from the system app settings, as well as that the app is granted all permissions. These settings could be hindering the performance of the app.

If that doesn't resolve the issue, let us know which devices are affected and when did you first notice this.

Keep us posted on how you get on with this.

Cheers.

[Kelvinkam]

The issue has resolved automatically.

[Eni]

Hey there @Kelvinkam,

We're glad to know that it was sorted out and it's working as expected now.

If you ever need us again, we're just a post away 🙂