Can't stream music on my Ipad evan though I have premium account

[RogerB]

Hi,

I have premium account. Can play music unlimited on my computer and Black Berry. Bought an Ipad 3, downloaded the Ipad-app, log-in but can't stream music or access my playlists. Spotify says "....to stream music you need the premium account..." which I have.

Whats wrong? How to solve?

Would really appreciate guidence since this is a dead-end for my knowledge and very frustrating.

Sincerely

Roger

[Peter__]

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@mykoolaidsmile wrote:
I just purchased the premium account and I can't even stream my music. My ipad app only allows me to use the radio. What am I doing wrong? Please advise.

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

[Winzy03]

It keeps saying I need to be a premium user if I want to stream music on my mobile devices. But I am already a premium user and I'm paying for a service which I cannot use. Please advise...

[Peter__]

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@Winzy03 wrote:
It keeps saying I need to be a premium user if I want to stream music on my mobile devices. But I am already a premium user and I'm paying for a service which I cannot use. Please advise...

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

[LawLady09]

Ya I am having the same problem. I have premium and my iPad app says I need to upgrade to premium to stream... Can you help??

[Peter__ · Accepted solution]

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@LawLady09 wrote:
Ya I am having the same problem. I have premium and my iPad app says I need to upgrade to premium to stream... Can you help??

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Hey! Welcome to the community 🙂

Have you only just recently upgraded? If so, I would suggest you have a read at and try the steps outlined in this post.

Peter

[LawLady09]

Thanks for the prompt response Peter! The clean installation did the trick. Many thanks!

[calziman]

Hi, I have the same problem, my Premium account works fine but when I try to use it on the iphoe it sais "Only Premium users can stream on demand" I have tried re-installing the app and turning the iphone off and back on and non of these have worked.......I just found out aboutSpotify and I really ould like to use is for years to com but I would not like to be paying $10 per month for something that is not working right......

Please reply and help....

[Peter__]

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@calziman wrote:

Hi, I have the same problem, my Premium account works fine but when I try to use it on the iphoe it sais "Only Premium users can stream on demand" I have tried re-installing the app and turning the iphone off and back on and non of these have worked.......I just found out aboutSpotify and I really ould like to use is for years to com but I would not like to be paying $10 per month for something that is not working right......

Please reply and help....

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Are you still having issues? 

If so are you 100% sure you are logging in using the correct details?

Peter

[Pat1992]

I can't find out how to upgrade....I have the free account and the trial ran out. I can't seem to figure out how to upgrade now ...any help?

[Peter__]

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@Pat1992 wrote:
I can't find out how to upgrade....I have the free account and the trial ran out. I can't seem to figure out how to upgrade now ...any help?

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You should be able to do that from your online overview.

Peter

[Larenceost]

I am premium but today it says streaming only for premium. Bounces me too radio. What do I do?

[Adam]

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@Larenceost wrote:
I am premium but today it says streaming only for premium. Bounces me too radio. What do I do?

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Looks like we've been unable to take a payment this month. Aww. We're not able to see exactly why but if everything's okay with your bank account give subscribing another go from your subscription page.

[jordanpresnell]

I have a premium account and I can listen to music offline on my laptop and phone, but not on my ipad.  It won't download the songs.  Any idea what's happening here?

[Joe]

What actually shows when you try to download? Any error messages? Try the steps in this post.

[starbreeze9]

I followed all directions, uninstalled and reinstalled on my iPhone 4s, but I still can't get premium--even though it says I am a premium customer.  What should I do?

[Peter__]

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@starbreeze9 wrote:

I followed all directions, uninstalled and reinstalled on my iPhone 4s, but I still can't get premium--even though it says I am a premium customer.  What should I do?

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Hey @starbreeze9 🙂 

Did you get this sorted out!?

Peter

[jpios]

Hi.  Like the others, my iPad app no longer allows me to stream after initial 48 hour premium trial - just radio option.  Haven't upgraded yet, but does "free" not allow streaming on demand on iOS devices?  No issues on Mac.

Please advise - thanks!

[Peter__]

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@jpios wrote:

Hi.  Like the others, my iPad app no longer allows me to stream after initial 48 hour premium trial - just radio option.  Haven't upgraded yet, but does "free" not allow streaming on demand on iOS devices?  No issues on Mac.

Please advise - thanks!

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@jpios - You need a Spotify Premium account to access your playlists on any mobile device including an iPad. 

Peter

[mikereynolds210]

I am having the same problem, but on iPhone. Similar quirk I presume.

I upgraded to Premium yesterday. 

I have:

Logged in and out several times

Uninstalled and reinstalled the app several times

Restarted my device several times.

My account says I am locked and loaded here on PC but doesnt apply to the devices. Pretty disappointed. Any additional tips?

[user-removed]

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@mikereynolds210 wrote:

I am having the same problem, but on iPhone. Similar quirk I presume.

I upgraded to Premium yesterday. 

I have:

Logged in and out several times

Uninstalled and reinstalled the app several times

Restarted my device several times.

My account says I am locked and loaded here on PC but doesnt apply to the devices. Pretty disappointed. Any additional tips?

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Hey there.

This is known problem, fix is coming asap.