Can't stream music on my Ipad evan though I have premium account

[RogerB]

Hi,

I have premium account. Can play music unlimited on my computer and Black Berry. Bought an Ipad 3, downloaded the Ipad-app, log-in but can't stream music or access my playlists. Spotify says "....to stream music you need the premium account..." which I have.

Whats wrong? How to solve?

Would really appreciate guidence since this is a dead-end for my knowledge and very frustrating.

Sincerely

Roger

[Richard]

Hey RogerB, welcome to the Community.

It looks like you've got two accounts with us. Check out my instructions here to get things sorted.

Let me know if you need further help.

[Cinnamonsitges]

When i log in on ipad app, i can see the playlists but all say 0 tracks, when i open each playlist it shows the tracks but i cannot open them as i get a popup saying i need spotofy premium, which i have......

I have logged out and in again, using spotify details rather than fb details but no joy....."

[Cinnamonsitges]

Since posting this morning, i now can no longer access through my facebook account. So, as it stands, i am paying for spotify premium but do not have a spotify premium account on my ipad......

I request a swift reply please,

Thanks

[David]

Cinnamonsitges - I've just taken a look at your account, and it seems that you're currently on an Unlimited subscription. In order to use the full set of features, you'd need to upgrade to a Premium subscription. You can do this from the subscription page.

[vickyxxx]

Hi,

I upgraded to a premium account but when I try to stream music it says "Only premium uses can stream on demand." I undownloaded the app and redownloaded it but it nothing has changed. 

[Richard]

Hey vickyxxx, welcome to the Community.

Our upgrade servers were just being a little slow yesterday. You should be fully upgraded now and able to stream to a mobile device. Let us know if this isn't the case though.

[hjslings]

Hi. 

when l open app on iPad it says I need premium to stream music but I have a premium account. The app on my iPhone works normally. 

GR

HJ

[Richard]

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@hjslings wrote:

Hi. 

when l open app on iPad it says I need premium to stream music but I have a premium account. The app on my iPhone works normally. 

GR

HJ

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See my post here

[Agung_wp]

Hi the same thing happens to me. So what should i do?

[Peter__]

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@Agung_wp wrote:

Hi the same thing happens to me. So what should i do?

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Try logging out, full restarting your device and then logging in again. 

If that doesn't work, try a quick clean reinstallation of the client. 

Peter

[rafaelhenrique]

Hello, I am premium but my IPAD 4 says I'm not. What I should do? Help please.

[Peter__]

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@rafaelhenrique wrote:

Hello, I am premium but my IPAD 4 says I'm not. What I should do? Help please.

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Have you tried logging out, fully restarting your iPad and then logging in again?

Peter

[Bmccaffrey]

I supposedly have premium but when I try to play individual songs on my iPhone the app says that I need to upgrade to spotify premium to stream- please help, thanks

[Richard]

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@Bmccaffrey wrote:

I supposedly have premium but when I try to play individual songs on my iPhone the app says that I need to upgrade to spotify premium to stream- please help, thanks

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Try reinstalling the app.

[missmandylion]

I have paid for a premium membership, and recieved the receipt from Paypal that it was charged, yet it isn't being credited on my Spotify account. I'm not able to stream on my mobile devices.

[Peter__]

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@missmandylion wrote:

I have paid for a premium membership, and recieved the receipt from Paypal that it was charged, yet it isn't being credited on my Spotify account. I'm not able to stream on my mobile devices.

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Hey! Welcome to the community 🙂

Sometimes there can be a slight delay between upgrading and it being recognised on your devices. 
I would suggest you have a read at and try the steps outlined in this post.

Peter

[missmandylion]

I've verified that the PayPal transaction has gone through and the money has been debited from my account, yet it's not showing on my subscriptions page, or my mobile apps. I've tried logging in/out, uninstalling/reinstalling several times.

[Peter__]

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@missmandylion wrote:
I've verified that the PayPal transaction has gone through and the money has been debited from my account, yet it's not showing on my subscriptions page, or my mobile apps. I've tried logging in/out, uninstalling/reinstalling several times.

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Hey 🙂 

If you have paid but your account is showing online as free, then you are most likely logging into the wrong account or a duplicate one (its amazingly easy to have 2!). Make sure you are using exactly the same details as when you subscribed. If you can't locate your paid account, get in touch with the payments team using the online contact form and they will be able to track if down for you using your billing details or receipt number.

Peter

[mykoolaidsmile]

I just purchased the premium account and I can't even stream my music. My ipad app only allows me to use the radio. What am I doing wrong? Please advise.