Cancelling subscription...

[nataliep87]

I signed up for Spotify premium yesterday before realising that it was more expensive to upgrade in-app. I want to make sure I cancel my subscription before paying £12.99 AGAIN but there doesn't seem to be any way to stop it?

When I try and report a problem via iTunes the link doesn't work. I have emailed but not heard back... When I log in here and try to update my details it takes me back to the same page so I am going round in circles.

It is driving me mad! It tells you to stop the subscription but there is no way of doing it.

I would really rather have a refund as I haven't been using the service whilst trying to sort this out anyway...

[MattSuda · Accepted solution]

To cancel your subscription, you need to cancel it from iTunes. You subscription is being handled by Apple.

Information on how to do this in iTunes can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

If you have trouble you need to contact Apple.

[nataliep87]

Thanks! I have at least managed to switch off the auto renewal now.