Cannot download Podcast

[rktaylor]

I'm and IOS user and a premium Spotify member.  I've listen to 220 episodes of the History of WWII Podcast by Ray Harris without any problems downloading each episode and listening to them off line. 

As of a few days ago I can no longer download an episode.  I've deleted all of the previous episodes, logged out and logged back in, made sure there are no other devices logged in and uninstalled the app and reinstalled with no luck.

Any ideas?  I can still listen to the podcast without downloading but I need to download to listen offline.  Please Help!

[Ivan]

Hey there @rktaylor, 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.

Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Keep us posted. 

[rktaylor]

I've done what you recommended in additional to all of the other steps and the downloads are very inconsistent for "The History of WWII Podcast by Ray Harris". At times I can listen to the Podcast when I'm unable to download the episode.  I was just able to download 225 thru 232 but unable to download 233.

I tried the downloading on my iPad with a similar experience.

There seems to be a problem with either that particular Podcast or with the app.

Thanks for your help.