Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70046 Views
  • 16 replies
  • 37 likes
  • 70046 Views
  • 16 replies
  • 37 likes

After playing a song it just reverts back to my most listen to songs/main playlist

PlanPremiumCountryunited statesDevice(iPhone 6s and my newly built pc )Operating System(iOS 12.1.4/Windows 10) My Question or IssueI cant seem to figure out why i can search or play any song, and instead of spotify staying with that playist or song l...

  • Newbie
  • Plan Premium Country united states Device (iPhone 6s and my newly built pc ) Operating System (iOS 12.1.4/Windows 10)   My Question or Issue I cant seem to figure out why i can search ...
  • whistletoes
  • Casual Listener
  • 1656 Views
  • 3 replies
  • 2 likes
  • 1656 Views
  • 3 replies
  • 2 likes

New layout (home & artist page) not showing

Despite many many logout, clean app install, reboots, apps update, nor my home page or artists page are showing the new layouts ;-( Any suggestion?iOS 13.4 iPhone 11 Pro Spotify 8.5.50.910

  • Visitor
  • Despite many many logout, clean app install, reboots, apps update, nor my home page or artists page are showing the new layouts ;-(   Any suggestion? iOS 13.4  iPhone 11 Pro  Sp...
  • TobyReese
  • Casual Listener
  • 634 Views
  • 2 replies
  • 0 likes
  • 634 Views
  • 2 replies
  • 0 likes

New user interface not "locked"

Premium user. iOS 13.3. iPhone 11 Pro. So, Spotify recently updated the user interface, via a server update as far as my lack of knowledge can tell. When I sign in to my wife's Spotify, from my phone, she has the new interface. When I sign back into ...

  • Visitor
  • Premium user. iOS 13.3. iPhone 11 Pro.    So, Spotify recently updated the user interface, via a server update as far as my lack of knowledge can tell. When I sign in to my wife's Spotify...
  • user-removed
  • Not applicable
  • 571 Views
  • 4 replies
  • 1 likes
  • 571 Views
  • 4 replies
  • 1 likes

Volume Is Too Low Compared To Other Platform

PremiumUSA DeviceIphone Xs maxOperating Systemios 13.3.1 My Question or Issuewell i was using spotify as my main streaming app but i have received an apple music code a couple of months ago so i wanted to give that a try and i have been using it for ...

  • Regular
  •   Premium USA   Device Iphone Xs max Operating System ios 13.3.1   My Question or Issue well i was using spotify as my main streaming app but i have received an apple music c...
  • INFIMIX
  • Regular
  • 785 Views
  • 3 replies
  • 0 likes
  • 785 Views
  • 3 replies
  • 0 likes

Solved!! Spotify search on iOS not working.

When I type in an artist name on the search page, tapping on the artist result takes me to a blank page with no indication it’s trying to load the artist profile. I have deleted the app and its data, restarted my phone, deleted the cache, and logged ...

  • Casual Listener
  • When I type in an artist name on the search page, tapping on the artist result takes me to a blank page with no indication it’s trying to load the artist profile. I have deleted the app and its data,...
  • anuncastshadow
  • Casual Listener
  • 3937 Views
  • 4 replies
  • 1 likes
  • 3937 Views
  • 4 replies
  • 1 likes

Spotify for ios 12

HelloI'm a recent spotify premium userI wanted to ask you two things how can I restore all hidden songs? many do not remember the titleif i delete and put the app back do i find them by default?second thingduring playback I active I would only normal...

  • Visitor
  • Hello I'm a recent spotify premium user I wanted to ask you two things how can I restore all hidden songs? many do not remember the title if i delete and put the app back do i find them by default...
  • user-removed
  • Not applicable
  • 4421 Views
  • 1 replies
  • 0 likes
  • 4421 Views
  • 1 replies
  • 0 likes

Artist page cannot open

Whenever I go to the artist page, it comes up blank.

  • Gig Goer
  • Whenever I go to the artist page, it comes up blank.
  • GSYC
  • Gig Goer
  • 1053 Views
  • 8 replies
  • 8 likes
  • Social & Random
  • 1053 Views
  • 8 replies
  • 8 likes

CarPlay inconsistencies

PlanPremiumCountryItalyDeviceiPhone 7Operating SystemiOS 13 When you browse albums on CarPlay they will sorted only by alphabetical letter instead of following the sorting rule set on your device. Similar problem with artists. That’s weird since play...

  • Roadie
  • Plan Premium Country Italy Device iPhone 7 Operating System iOS 13     When you browse albums on CarPlay they will sorted only by alphabetical letter instead of following the sort...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Superuser Contribution “Connessione in corso” - offline

PlanPremiumCountryItaliaDeviceiPhone 8Operating SystemiOS 13.3.1 My Question or IssueCiao!sono un paio di mesi che quando apro la app, continua a segnalarmi “connessione in corso” e a volte mi segnala “offline”.Le ho provate tutte: aggiornamento, can...

  • Casual Listener
  •   Plan Premium Country Italia Device iPhone 8 Operating System iOS 13.3.1   My Question or Issue Ciao! sono un paio di mesi che quando apro la app, continua a segnalarmi “connes...
  • beaoff
  • Casual Listener
  • 961 Views
  • 5 replies
  • 0 likes
  • 961 Views
  • 5 replies
  • 0 likes

Can’t visualize all songs/albums from artists

Hello. I feel extremely aggravated. See, I’m trying to visualize all songs and albums from the artist’s page,but NOTHING EXCEPT THIS BS (attached) is showing up... You click the artist and**bleep** shows up, except a stupid follow/unfollow button... ...

  • Visitor
  • Hello.  I feel extremely aggravated.  See, I’m trying to visualize all songs and albums from the artist’s page, but NOTHING EXCEPT THIS BS (attached) is showing up...  You click ...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Superuser Contribution iOS 13.3.1 iPhone XR "couldn't load the page"

Premiumiphone XR iOS 13.3.1 since a few days, all suddenly, I couldn't load my Spotify app. It says "couldn't load the page". I can see my albums, but I can't open anything or listen to music. I tried to log out, log in again, reinstalled the app twi...

  • Casual Listener
  • Premium iphone XR iOS 13.3.1   since a few days, all suddenly, I couldn't load my Spotify app. It says "couldn't load the page". I can see my albums, but I can't open anything or listen to mu...
  • Vildman13
  • Casual Listener
  • 2072 Views
  • 3 replies
  • 0 likes
  • 2072 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cover of the music not showing

PlanPremiumCountry Belgium DeviceiPhone 7 PlusOperating SystemiOs 13.3.1 Spotify version8.5.48.1021 IssueI have a problem with cover of the music on Spotify. Covers doesnt show up when I am on 4G (Mobile network, not Wi-Fi) connected. I listen to muc...

  • Casual Listener
  • Plan Premium Country  Belgium   Device iPhone 7 Plus Operating System iOs 13.3.1   Spotify version 8.5.48.1021   Issue I have a problem with cover of the music on Sp...
  • EnginK
  • Casual Listener
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

Solved!! App crashing after update Iphone

PlanPremiumCountryUSADeviceiPhone 7+Operating SystemLatest iPhone update My Question or IssueI updated the app two days ago and since then it will not let me open Spotify at all. I keep checking the App Store for updates but nothing else has come up ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 7+ Operating System Latest iPhone update   My Question or Issue I updated the app two days ago and since then it will not let me open Spotify at ...
  • Madibugw
  • Casual Listener
  • 686 Views
  • 2 replies
  • 0 likes
  • 686 Views
  • 2 replies
  • 0 likes

Can't Sync Local Files with iPhone

PlanFreeCountryUnited StatesDeviceiPhone 6My Question or IssueI tried syncing my songs from my local files to my iPhone and it never shows up because the download never shows up on my phone. The download switch shows up on my PC when I try to sync it...

  • Visitor
  • Plan Free Country United States Device iPhone 6 My Question or Issue I tried syncing my songs from my local files to my iPhone and it never shows up because the download never shows up on my p...
  • OneByBoo
  • Roadie
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Is there a way to play local files on iPhone from an already existing playlist?

PlanPremium DeviceiPhone 7+ Operating SystemiOS 13My Question or Issue Hello, I added a couple local files to an already existing playlist. All the songs in the playlist are from Spotify but two. The two local files are playing fine in the playlist o...

  • Regular
  •   Plan Premium   Device iPhone 7+   Operating System iOS 13 My Question or Issue   Hello,   I added a couple local files to an already existing playlist. All the...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

Syncing to iPod classic

I have a Spotify premium account and want to sync my Spotify music to a iPod classic.the iPod is fully functional and recognised in iTunes but doesn’t show up in Spotify.ive disabled windows firewall and have run Spotify as an administrator but have ...

  • Casual Listener
  • I have a Spotify premium account and want to sync my Spotify music to a iPod classic. the iPod is fully functional and recognised in iTunes but doesn’t show up in Spotify. ive disabled windows fire...
  • Nickhill1
  • Casual Listener
  • 1150 Views
  • 3 replies
  • 0 likes
  • 1150 Views
  • 3 replies
  • 0 likes

The playlist doesn’t disappear after I deleted it.

PlanPremiumCountryThailandDeviceiPhone11Operating SystemiOS 13.3.1 My Question or IssueI got a problem when I was trying to delete one of my own created playlist, but it somehow didn’t disappear from my home tap. I tried to delete it many times but i...

  • Visitor
  • Plan Premium Country Thailand Device iPhone11 Operating System iOS 13.3.1   My Question or Issue I got a problem when I was trying to delete one of my own created playlist, but it some...
  • OneByBoo
  • Roadie
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Error: 127

iPhone 7-premium account My Question or Issue My account is linking up with someone else's!!!! Giving me the error number 127. Please help!!

  • Newbie
  • iPhone 7-premium account   My Question or Issue   My account is linking up with someone else's!!!! Giving me the error number 127. Please help!!
  • wii99
  • Newbie
  • 10280 Views
  • 2 replies
  • 0 likes
  • 10280 Views
  • 2 replies
  • 0 likes

Solved!! Oops! Sorry, we couldn't share to Instagram Stories, try again later.

PlanPremiumCountryChile DeviceiPhone XSOperating SystemiOS 13.1 I can't share the music in my instagram stories, I tried reinstalling both apps and the problem continue. When I try to share the music appears a message saying "Oops! Sorry, we couldn't...

  • Visitor
  • Plan Premium Country Chile   Device iPhone XS Operating System iOS 13.1   I can't share the music in my instagram stories, I tried reinstalling both apps and the problem continue....
  • RahulK
  • Newbie
  • 12108 Views
  • 10 replies
  • 20 likes
  • 12108 Views
  • 10 replies
  • 20 likes

Solved!! Removing songs from playlists

iPhone 8. Mobile app. Premium. My Question or IssueIf I hear a song on a playlist I created, and I want to remove it without having to scroll through my entire playlist to locate it, how do I that? It’s playing in my que, how do I remove it? Again, i...

  • Music Fan
  • iPhone 8. Mobile app. Premium.   My Question or Issue If I hear a song on a playlist I created, and I want to remove it without having to scroll through my entire playlist to locate it, how d...
  • ixoye71
  • Visitor
  • 4856 Views
  • 3 replies
  • 0 likes
  • 4856 Views
  • 3 replies
  • 0 likes