Cannot place cursor in search bar in iOS spp

[mblackhurst]

Plan

Premium

Country

United States 

Device

(iPhone 15)

Operating System

(iOS)

My Question or Issue

Over the last week, Spotify will not place cursor in search bar, and thus I cannot search. Restart fixes the issue. I will not make more time to support troubleshooting. 

i spent considerable timing sorting through this ‘’support” forum trying to find related issues and identify how to post this issue. Please know that your customers do not work for Spotify and be more respectful of the time they volunteer to troubleshoot products for which they have already paid.

[OscarDC]

Hey @mblackhurst,

Thank you for reaching out to the Community.

Since the issue seems to be temporarily fixed by restarting the device, it's possible that it could be related to some damaged files stored on your device. So in this case, and if you haven't tried before, we'd recommend performing a clean reinstall of the app by following the steps mentioned in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble. 

If the issue persists, include in your next response the OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.