Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52500 Views
  • 16 replies
  • 36 likes
  • 52500 Views
  • 16 replies
  • 36 likes

Superuser Contribution AirPlay stops working after pausing music

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17 My Question or IssueWhen airplaying to speaker, after pausing music for 30-45 seconds, Spotify will stop playing audio. The music time ticker will still advance, but no audio will play. Steps ...

  • Regular
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17   My Question or Issue When airplaying to speaker, after pausing music for 30-45 seconds, Spotify will stop playing aud...
  • OilRigDigger
  • Regular
  • 653 Views
  • 5 replies
  • 0 likes
  • 653 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't figure out how to import songs

I want to import a song from YouTube to Spotify. I searched up how to do so, but I can't find the Tools button where I should be able to import songs. I'm trying to import the song via my Iphone.

  • Visitor
  • I want to import a song from YouTube to Spotify. I searched up how to do so, but I can't find the Tools button where I should be able to import songs. I'm trying to import the song via my Iphone.
  • OscarDC
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Deleted Local Files playlist

PlanPremiumCountryUSADeviceiPhone 15 pro maxOperating SystemiOS 17.3.1 My Question or IssueI accidentally deleted my Local Files folder/playlist on my phone. I have tried toggling the local files setting on and off, deleting the app fully through the...

  • Newbie
  •   Plan Premium Country USA Device iPhone 15 pro max Operating System iOS 17.3.1   My Question or Issue I accidentally deleted my Local Files folder/playlist on my phone. I have t...
  • ribezaz
  • Spotify Star
  • 292 Views
  • 1 replies
  • 1 likes
  • 292 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music stops during track

PlanPremiumCountryUSADeviceiPhone 12Operating SystemIos Music stops during track playback off playlist.

  • Visitor
  • Plan Premium Country USA Device iPhone 12 Operating System Ios   Music stops during track playback off playlist.   
  • Kiril
  • Moderator
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocks of lyrics are skipped when airplaying from iPhone to TV

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(iPhone 13)Operating System(iOS 17) My Question or IssueThere are some songs (noticeably Taylor Swifts TT...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (iPhone 13) Operating System (iOS 17) ...
  • Susan_GP
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Yamaha Music Cast

PlanFree/PremiumCountryHi, can somebody please enlighten me. I have a Premium subscription set to very high quality. I am using an ipad and streaming to a Yamaha WXC50 preamp/streamer using Music Cast. When I select Spotify from the Yamaha Nusic Cast...

  • Newbie
  • Plan Free/Premium CountryHi, can somebody please enlighten me. I have a Premium subscription set to very high quality. I am using an ipad and streaming to a Yamaha WXC50 preamp/streamer using Music...
  • AdrienBud
  • Casual Listener
  • 1019 Views
  • 2 replies
  • 4 likes
  • 1019 Views
  • 2 replies
  • 4 likes

Superuser Contribution Scroll freezes while navigating app

When trying to scroll up or down on any of the tabs in the Spotify app, it suddenly stops and won't allow me to scroll anymore. This also happens when trying to scroll on horizontal sections like "suggested albums" and "favorite artists" on the home ...

  • Newbie
  • When trying to scroll up or down on any of the tabs in the Spotify app, it suddenly stops and won't allow me to scroll anymore. This also happens when trying to scroll on horizontal sections like "su...
  • MihailY
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast skips to a completely different podcast after I pause and resume

The past few days, if I pause a podcast and then try to resume listening, it skips to a completely different podcast. This happens on and off WiFi. I listen to downloaded podcasts, and when I’m on WIFI, it’ll jump to episodes of podcasts I don’t list...

  • Visitor
  • The past few days, if I pause a podcast and then try to resume listening, it skips to a completely different podcast. This happens on and off WiFi. I listen to downloaded podcasts, and when I’m on WI...
  • Maria
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to disable data saver

Plan: Premium Family membership Country: GermanyDevice: iPhone 7 PlusOperating System: iOS 13.5 My Question or Issue I cannot disable Data saver mode. My decide is running the latest iOS version, I removed and reinstalled the app and turned off the c...

  • Casual Listener
  •   Plan: Premium Family membership  Country: Germany Device: iPhone 7 Plus Operating System: iOS 13.5   My Question or Issue   I cannot disable Data saver mode. My decide i...
  • Maria
  • Moderator
  • 2074 Views
  • 6 replies
  • 0 likes
  • 2074 Views
  • 6 replies
  • 0 likes

Superuser Contribution After switching to free plan, I can no longer play any songs

I’ve recently moved countries and came to the end of my premium, since then I’ve been unable to play any songs from anyone.Every single artist and playlist songs is greyed and pressing the play button doesn’t do anything nor does it make the song hot...

  • Newbie
  • I’ve recently moved countries and came to the end of my premium, since then I’ve been unable to play any songs from anyone. Every single artist and playlist songs is greyed and pressing the play b...
  • Yordan
  • Moderator
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Problem with complete discography

PlanPremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17 My Question or IssueHi everyone. A couple of days now I cannot see the full discography of many artists. In the preview I See the thumbnails, but when I Click for the full discography, I ...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 12 Operating System iOS 17   My Question or Issue Hi everyone.  A couple of days now I cannot see the full discography of many artists....
  • Amayy
  • Spotify Star
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [iOS, Preview widget] Songs from the preview widget for the playlist are not in the actual playlist

I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget. Surprisingly, songs that were shown in a widget and sparked my in...

IMG_2347.jpeg IMG_2351.jpeg IMG_2348.jpeg IMG_2355.jpeg
  • Music Fan
  • I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget.   Surpr...
  • 11163814285
  • Music Fan
  • 561 Views
  • 6 replies
  • 0 likes
  • 561 Views
  • 6 replies
  • 0 likes

Superuser Contribution Incorrect Number of Songs

DeviceiPhone 12Operating SystemiOS 14 My Question or Issue The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number will be 101 instead of 100.

  • Casual Listener
  • Device iPhone 12 Operating System iOS 14   My Question or Issue   The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number w...
  • BasHof
  • Casual Listener
  • 1809 Views
  • 4 replies
  • 0 likes
  • 1809 Views
  • 4 replies
  • 0 likes

failed payment help

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

  • Visitor
  • The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.
  • Not applicable
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lower Pitch on Music on all my devices

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro, Samsung TV, Inspiron 5579Operating SystemiOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron) My Question or IssueThe pitch on all my music between these three devices ...

  • Newbie
  • Plan Premium Country United States Device iPhone 15 Pro, Samsung TV, Inspiron 5579 Operating System iOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron)   ...
  • Novy
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas/preview videos no longer work if I have 'reduce motion' enabled in iOS.

Within the past few weeks canvas and preview videos no longer work, it just shows a static image that does not move. If I disable 'reduce motion' under iOS settings (under Accessibility > Motion) then the videos start working again, however, this was...

  • Casual Listener
  • Within the past few weeks canvas and preview videos no longer work, it just shows a static image that does not move. If I disable 'reduce motion' under iOS settings (under Accessibility > Motion) ...
  • Ivelina
  • Moderator
  • 366 Views
  • 1 replies
  • 0 likes
  • Canvas
    iOS
    video
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Completely closing/stopping a song on Spotify

PlanPremiumCountryUnited KingdomDeviceiPhone 11 ProOperating SystemiOS latest My Question or IssueThis is infuriating to Google because everything I find is the reverse of my issue. On the Spotify app on my iPhone the only option is to pause a song, ...

  • Newbie
  • Plan Premium Country United Kingdom Device iPhone 11 Pro Operating System iOS latest   My Question or Issue This is infuriating to Google because everything I find is the reverse of my...
  • Galabouri
  • Visitor
  • 37518 Views
  • 10 replies
  • 6 likes
  • 37518 Views
  • 10 replies
  • 6 likes

Superuser Contribution Apple Watch downloads failed

PlanPremiumCountry Device(iPhone 12Operating System(iOS 10, My Question or IssueI have a playlist that is downloaded on my iPhone (12), when I select “download to Apple Watch “ it instantly says “failed” In The downloads of my watch .. .(series 6)

  • Visitor
  • Plan Premium Country   Device (iPhone 12 Operating System (iOS 10,   My Question or Issue I have a playlist  that is downloaded on my iPhone (12), when I select “download to ...
  • Paulsbeaton
  • Visitor
  • 38565 Views
  • 30 replies
  • 7 likes
  • 38565 Views
  • 30 replies
  • 7 likes