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Cant log in - Premium meber - new Iphone - Tells me to change country!!!! bad UX error

Cant log in - Premium meber - new Iphone - Tells me to change country!!!! bad UX error

Hey, I am a longtime premium customer, Now that Im logged in other devices like my laptop and second phone, all is well, I baught a new Iphone 13 and cant log in using google, or facebook or anything! I get a error or get a notification to change country and that im not allowed to be more then 14 days outside my home country! even though im a premium member.... And weirdest thing is that when i signed up for the community here i got now under my account name on the top right a weird name, not my name at all. Freaky weird stuff.... please advise. 

Screenshot 2022-03-20 at 18.15.30.png
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1 Reply

Hey there @opj-jry_wupur

 

Thanks for reaching out about this here in the Community. 

 

In this specific case, we suggest reaching out to our Support team through any of these channels so they can take a closer look at your account and give you a hand with this.

 

On another note, you can change your Community username by heading to My Settings > Personal > Username.

 

If you need a hand with anything else, the Community is here for you. 

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