Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62580 Views
  • 16 replies
  • 37 likes
  • 62580 Views
  • 16 replies
  • 37 likes

Superuser Contribution Podcasts not working great with Apple watch

I'm using Spotify on an iPhone and Apple Watch. I started following some podcasts. When my watch is connected to my phone, I can go into the Spotify app on my Apple Watch and it'll list the podcasts by new episodes. When I go outside out of Bluetooth...

  • Casual Listener
  • I'm using Spotify on an iPhone and Apple Watch. I started following some podcasts. When my watch is connected to my phone, I can go into the Spotify app on my Apple Watch and it'll list the podcasts ...
  • kbmanderson
  • Newbie
  • 2064 Views
  • 6 replies
  • 0 likes
  • 2064 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Siri][BUG][French] Liked songs playlist called "Titre Likés" can't be found by Siri.

PlanPremium FamilyCountryFranceDeviceiPhone/MacOperating SystemiOS15 My Question or IssueThe liked songs playlist in the french version of Spotify is called "Titre Likés", aside being an anglicism which is already a bad choice from Spotify, it simply...

  • Regular
  •   Plan Premium Family Country France Device iPhone/Mac Operating System iOS15   My Question or Issue The liked songs playlist in the french version of Spotify is called "Tit...
  • ironfalcon
  • Regular
  • 1601 Views
  • 7 replies
  • 1 likes
  • 1601 Views
  • 7 replies
  • 1 likes

Superuser Contribution Bug: Wrong song shown playing

PlanPremiumCountryEN_USDeviceiPhone 12Operating System15.1.1 My Question or IssueThe wrong song will be shown playing when navigating to an album by clicking through the song that is currently playing. Steps to reproduce:1. Play a song. I used one on...

spotify-bug.jpeg
  • Newbie
  • Plan Premium Country EN_US Device iPhone 12 Operating System 15.1.1   My Question or Issue The wrong song will be shown playing when navigating to an album by clicking through the song...
  • Alex
  • Spotify Legend
  • 1043 Views
  • 2 replies
  • 0 likes
  • 1043 Views
  • 2 replies
  • 0 likes

Superuser Contribution You want video backgrounds?! Just kidding!

I have an iPad Pro in my dash that I use just for Spotify. Video backgrounds showed up on the Mint playlist. How awesome. Two days later Spotify auto updates and they’re gone. What in the world kind of beta test is that? My vote is turn them back wit...

  • Visitor
  • I have an iPad Pro in my dash that I use just for Spotify. Video backgrounds showed up on the Mint playlist. How awesome. Two days later Spotify auto updates and they’re gone. What in the world kind ...
  • Alex
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please optimize the app for iPhone 13

This is actually a bug report as the iPhone 13 notch cuts out the "Your Library" header in the Your Library tab.

  • Visitor
  • This is actually a bug report as the iPhone 13 notch cuts out the "Your Library" header in the Your Library tab.
  • jhoms14
  • Casual Listener
  • 680 Views
  • 2 replies
  • 0 likes
  • 680 Views
  • 2 replies
  • 0 likes

Bug: "An error occurred" if blocking trackers

Version: 6.8.0.3786If I DNS-block the trackers the Spotify app uses (*.scorecardresearch.com and app.adjust.com), it says "An error occurred". It seams that after a failed request to the tracker URLs, the app doesn't request the spotify API (spclient...

  • Newbie
  • Version: 6.8.0.3786 If I DNS-block the trackers the Spotify app uses (*.scorecardresearch.com and app.adjust.com), it says "An error occurred". It seams that after a failed request to the track...
  • awparker85
  • Regular
  • 1558 Views
  • 2 replies
  • 5 likes
  • 1558 Views
  • 2 replies
  • 5 likes

Apple Lossless Album Covers not syncing in Local Files?

PlanPremiumCountryUnited States of AmericaDeviceiPhone XOperating SystemiOS 13.6.1 My Question or IssueThis is more of a minor problem than an important one, but I thought I should ask. I recently migrated from iTunes, so I have a lot of Apple Lossle...

  • Visitor
  • Plan Premium Country United States of America Device iPhone X Operating System iOS 13.6.1   My Question or Issue This is more of a minor problem than an important one, but I thought I ...
  • raphael20
  • Newbie
  • 696 Views
  • 1 replies
  • 0 likes
  • ALAC
    album art
    Album Cover
    Apple Lossless
    iOS
    iphone
    local files
    M4A
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPad Mini 6 Screen Optimisation

PlanPremiumCountrySingapore DeviceiPad Mini 6Operating SystemiOS15 My Question or IssueHello! In Landscape mode, the album art of the song blocks texts, and it is hard to access my library. Here is a screenshot.

  • Newbie
  • Plan Premium Country Singapore  Device iPad Mini 6 Operating System iOS15   My Question or Issue Hello! In Landscape mode, the album art of the song blocks texts, and it is hard t...
  • user-removed
  • Not applicable
  • 943 Views
  • 4 replies
  • 8 likes
  • ipadmini
    optimisation
    screen
  • 943 Views
  • 4 replies
  • 8 likes

Superuser Contribution Autoplay not working

PlanPremiumCountryFranceDeviceiPhone 13 Pro MaxOperating SystemiOS 15.2 My Question or IssueAutoplay isn’t working most of the time. Every time I play a song from search, it plays once and stops completely without playing a next one, this is why I ha...

  • Regular
  • Plan Premium Country France Device iPhone 13 Pro Max Operating System iOS 15.2   My Question or Issue Autoplay isn’t working most of the time. Every time I play a song from search, it ...
  • Eni
  • Moderator
  • 599 Views
  • 6 replies
  • 0 likes
  • 599 Views
  • 6 replies
  • 0 likes

Superuser Contribution Local files does not show up on my Iphone

PlanPremium CountryNorway DeviceiPhone X My QuestionLocal files dpes not show up on my iPhone.I have turned everything on, but it does not help.

  • Regular
  • Plan Premium   Country Norway   Device iPhone X   My Question Local files dpes not show up on my iPhone. I have turned everything on, but it does not help.
  • Eni
  • Moderator
  • 619 Views
  • 8 replies
  • 0 likes
  • 619 Views
  • 8 replies
  • 0 likes

Superuser Contribution Lyrics not showing

PlanPremiumCountryUSADevice iPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLyrics have never worked. I’ve tried everything to get them to work and never successful

  • Newbie
  • Plan Premium Country USA Device  iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Lyrics have never worked. I’ve tried everything to ...
  • Jeremy
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local Files playing for a second and then shutting off on Mobile

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 15.2 My Question or IssueI recently upgraded to a new phone. When I went to play my Local Files for the first time, the bar at the bottom showing the song would pop up for a second, and then imm...

  • Regular
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 15.2   My Question or Issue I recently upgraded to a new phone. When I went to play my Local Files for the first time, th...
  • Jeremy
  • Spotify Legend
  • 2915 Views
  • 9 replies
  • 1 likes
  • Local files for Spotify Mobile
    Song not Playing
  • 2915 Views
  • 9 replies
  • 1 likes

Superuser Contribution [Mobile][Search] Search in Recently Played

I want to be able to search in my play history for songs to prove i was listening to them before they were popular.

  • Newbie
  • I want to be able to search in my play history for songs to prove i was listening to them before they were popular.
  • Eni
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • Mobile
    Search
  • 316 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playback pauses in IOS when Sonos playing first

PlanPremiumCountryCanadaDevice:(iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth)Operating System:(iOS 15.2, Windows 10)My Issue:I took a 3 hour drive recently (mid/end December) with my phone connected via bluetooth to my vehicle. every time i...

  • Casual Listener
  • Plan Premium Country Canada Device: (iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth) Operating System: (iOS 15.2, Windows 10) My Issue: I took a 3 hour drive recently (mid/end De...
  • MafeG
  • Spotify Legend
  • 1797 Views
  • 5 replies
  • 0 likes
  • Other
    Troubleshooting
  • 1797 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Next From" heading wrong if different podcast enqueued

Plan: PremiumSpotify Version: 8.6.84.1353Country: USADevice: iPhone 12Operating System iOS 15.2 My Question or IssueIf the currently-playing podcast is from a different show than the one playing from "episodes," the "Next From" text is wrong Reproduc...

  • Regular
  • Plan: Premium Spotify Version: 8.6.84.1353 Country: USA Device: iPhone 12 Operating System iOS 15.2   My Question or Issue If the currently-playing podcast is from a differ...
  • Ver
  • Spotify Legend
  • 1025 Views
  • 9 replies
  • 0 likes
  • Podcasts
    problem
  • 1025 Views
  • 9 replies
  • 0 likes

Superuser Contribution Help!! Does deleting the app also delete your history

Hello! I need to delete and redownlod the spotify app because the descriptions no longer open on the IOS application. However, i do not want to lose my recently played history, does anyone know if your history is wiped when you delete the app?

  • Casual Listener
  • Hello! I need to delete and redownlod the spotify app because the descriptions no longer open on the IOS application. However, i do not want to lose my recently played history, does anyone know if yo...
  • Alex
  • Spotify Legend
  • 1088 Views
  • 1 replies
  • 0 likes
  • 1088 Views
  • 1 replies
  • 0 likes

Superuser Contribution Carplay with iPhone 12 Max Pro?

PlanPremiumCountryUSDeviceiPhone 12 Max ProOperating SystemiOS 14.4(iOS 10, Android Oreo, Windows 10,etc.)VehicleVolkswagen Atlas 2021 My Question or IssueI've upgrade my phone to an iPhone 12 Max Pro, running the latest version of iOS 14.4. Volkswag...

  • Newbie
  • Plan Premium Country US Device iPhone 12 Max Pro Operating System iOS 14.4 (iOS 10, Android Oreo, Windows 10,etc.) Vehicle Volkswagen Atlas 2021   My Question or Issue I've upg...
  • rubeduardo
  • Regular
  • 1773 Views
  • 2 replies
  • 1 likes
  • Carply
    iOS
  • 1773 Views
  • 2 replies
  • 1 likes

Superuser Contribution No access to Start and Browse pages (iOS 9)

PlanPremiumCountry Germany DeviceiPad AirOperating SystemiOS 9.2.1 My Question or IssueSince this morning, I cannot get either Start or Browse pages in my iPad (iOS 9.2.1). I get a "An error has occurred" page including a "Try again?" button (which y...

  • Regular
  • Plan Premium Country Germany   Device iPad Air Operating System iOS 9.2.1   My Question or Issue Since this morning, I cannot get either Start or Browse pages in my iPad (iOS 9....
  • m1namoto
  • Casual Listener
  • 5518 Views
  • 19 replies
  • 5 likes
  • 5518 Views
  • 19 replies
  • 5 likes

Superuser Contribution Apple Watch announcements seem to pause spotify when on a run

I just updated both my phone to iOS 15.1 and my Watch to WatchOS 8.1.It seems like there's a new feature when you're on a run where the phone/watch reads out your distance/pace every KM to your headphones. However, when I'm listening to music with Sp...

  • Casual Listener
  • I just updated both my phone to iOS 15.1 and my Watch to WatchOS 8.1. It seems like there's a new feature when you're on a run where the phone/watch reads out your distance/pace every KM to your hea...
  • Eni
  • Moderator
  • 2765 Views
  • 9 replies
  • 1 likes
  • 2765 Views
  • 9 replies
  • 1 likes

Superuser Contribution [Playlists] shuffle play only on iOS while Premium

User: PremiumCountry: FinlandDevice: iPhone XsOS: iOS 15.1I am frustrated that I cannot select the songs in some of my playlists because there is only "shuffle play" available.Although once I press play, I can turn off the shuffle button in the "now ...

  • Regular
  • User: Premium Country: Finland Device: iPhone Xs OS: iOS 15.1 I am frustrated that I cannot select the songs in some of my playlists because there is only "shuffle play" available. Althou...
  • Jeremy
  • Spotify Legend
  • 767 Views
  • 3 replies
  • 0 likes
  • 767 Views
  • 3 replies
  • 0 likes