Connection

[maddykbunting]

I literally have full bars of data and will be connected to WiFi and sometimes it’ll still won’t say it’s connected even tho it definitely is and I won’t be able to listen to music. 

Plan

Free/Premium

Country

USA

Device

Iphone X

Operating System

Most updated iOS

[Billy-J]

Hey @maddykbunting, I'll be happy to help you.

Could you try a clean reinstall of the Spotify app? If that doesn't help, please let me know your current iOS version.

Let me know how this goes 🙂 

[maddykbunting]

12.3.1

[Billy-J]

Hey @maddykbunting.

Thanks for checking! Does this happen when you try a different connection (preferably a Wi-Fi connection)?

Let me know how this goes 🙂 

[maddykbunting]

Yeah. It’s weird like I have unlimited data and I’m connected to the WiFi at other places not just my house and it won’t play music because it says I’m not connected to anything

[Billy-J · Accepted solution]

Hey @maddykbunting.

Thanks for that reply!

Could you make sure that Offline Mode is set to 'Off'? You can do this by going to: Home in the Spotify app > Settings > Playback > Set Offline mode to 'Off'.

Let me know how this goes 🙂

[maddykbunting]

Thank you that worked

[Billy-J]

Hey @maddykbunting.

You're very welcome! 

If you need help with anything in the future, you can always reply here or start up a new thread in the community.

Have a great day 🙂