Crashes Spotify app constantly during playing songs in iPhone

[Jimmychevalier]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello,

When I start a song on my iPhone it crashes after about five seconds. I tried to uninstall/reinstall the app nothing changed. It's been issue for about a month now and I don't know what's going on with the Spotify app. Anyone else having this kind of issue? Please help.   targetpayandbenefits

[MateusM]

Hey there @Jimmychevalier! Thanks for reaching out to us! 🙂 

We understand you’ve already tried reinstalling. However, we’d like to suggest a clean reinstall as this is more thorough than a regular one and can be helpful in getting rid of any cache that might be causing trouble.

Hope this helps. Let us know if you need a hand with anything else.

Take care!