Discover function for working

[Bindu]

For last couple of weeks, the duscover page shows the same list of recommendations. Not sure why? I am seeing this both in my iPhone and desktop. I tried logging out and in but does n't help? Is discover no longer supoprted? Discover was one of the things which led me to use Spotify as it showed artists based on my listening profile. I think the discover stopped wroking aroound the time I swtiched to premium account ! When I was using the free account it was working  good !

[Mattosaurus]

What about when you use the web player?

https://play.spotify.com/discover

[Bindu]

Even when I login to the web player, its the same result. Its the same list of artists and dont seem to change even though i have been listening to a variety of new artists.

[Bindu]

As of today I tried various options - I updated my spotify desktop client (Ubuntu Linux) as well as my iPhone App. Still the discover page in spotify predominantly lists recommendations based on my listening trend  which is many months old. I had listened to a lot more interesting artists recently and i am having to search new content manually. I see that help in this community is supported by enthusiasts and not officially by Spotify. Is there an official means to contact spotify? I cant seem to find any email or support phone number to contact. I am paying for this service as I switched to premium and I don't want to miss the key feature in Spotify which attracted me to it. If there is no solution to this problem, I am inclined to cancel the premium subscription.

[Mattosaurus]

I'll escalate this to the staff. Someone should get in touch with you soon.

[Mattosaurus]

Ok. So I have a few questions that'll make it easier to figure out what's up.

1. What devices are you using?
2. What OS are you using?
3. What version of Spotify are you using?

[Bindu]

Hello

1. What devices are you using? - I use Spotify on iPhone5 and an Intel Desktop PC.
2. What OS are you using? - IOS 8.3 on the iPhone and Ubuntu Linux 14.10 on the Desktop PC.
3. What version of Spotify are you using? - 3.3.0.1640 on the IOS and 0.9.17.1.g9b85d436 on Ubuntu.

[Mattosaurus]

Great! I'll let a staff member know this and I'll tell you what they say.

[Rorey]

Hey @Bindu. Staff here. Welcome to the community. 

Do you by any chance remember when Discover last updated?

Has Discover been exactly the same for a long time? If so, how long has it been like this? 

[Bindu]

@Rorey Thanks for helping out. To answer your question, I will try to list the sequence of happenings. Timings are approx:

# Until end of Apr 2015 - Free user and primarily used Ubuntu desktop version and iPhone App. Discovery used to be very dynamic and provided useful suggestions using whichui I build up my playlists. I primarily created playlists.

# Whole of May 2015 - I was traveling and did not use the desktop version. I occasionally used the iPhone App to listen to a few of my playlists, but  did not use discover option. It is during this period that I switched to premium account (using my iPhone).

# Whole of June 2015 - I did not use the discovery version in the first half. I reorganized all my playlists (using desktop version) to make it easy to locate. In the second half of June, I noticed that Discovery was showing a lot of outdated suggestions (in both desktop and iPhone). I thought may be I should listen a new list of artists and may be Discovery will update itself. I started monitoring the Discovery page.

# Early July - After noticing that Discovery page does not change much. I did save a few albums and raised the issue in the community website. Since then, the Discovery page is not exactly static, one day it showed couple of  suggestions based on one artist that I played in early July, but then all other suggestions are still old (based on artists I listened in April).

Last week of June and early July I listened to any artists and saved many of favorties, but Discovery page has not picked up the trend.

So in summary, it is not exactly same, but there has been really very few new suggestions (and now its around 3-4 weeks). 

Hope this helps.