Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52533 Views
  • 16 replies
  • 36 likes
  • 52533 Views
  • 16 replies
  • 36 likes

iPad issue

I have spotify premium 3.2.0.1554 stalled on my iPad Air running 8.3. When using spotify app today, each time I switched to another app, email for example or the iPad went into lock screen, spotify stopped playing music but resumes when the app is se...

  • Casual Listener
  • I have spotify premium 3.2.0.1554 stalled on my iPad Air running 8.3. When using spotify app today, each time I switched to another app, email for example or the iPad went into lock screen, spotify s...
  • Frispy
  • Casual Listener
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

Local Files Issue / Syncing Issue

I must that the iOS app for Spotiy seems to bring up more issues, then it fixes with every update. I now have 'local files' on my iPhone, that are greyed out. This means I can't listen to them. On my Mac I've deleted all local files, but the syncing ...

  • Regular
  • I must that the iOS app for Spotiy seems to bring up more issues, then it fixes with every update.   I now have 'local files' on my iPhone, that are greyed out. This means I can't listen to ...
  • GroveAitkenhead
  • Casual Listener
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

Solved!! Album Cover not showing in update 3.4.0

Hello,I'm using Spotify 3.4.0 on my iPhone 5C (iOS 8.4) and recently I had to re-sync my Offline playlist and realize that none of the songs had their album covers.I searched the forums and the few topics with this issue said it was solved a couple u...

  • Casual Listener
  • Hello, I'm using Spotify 3.4.0 on my iPhone 5C (iOS 8.4) and recently I had to re-sync my Offline playlist and realize that none of the songs had their album covers. I searched the forums and t...
  • MattSuda
  • Spotify Star
  • 632 Views
  • 3 replies
  • 0 likes
  • 632 Views
  • 3 replies
  • 0 likes

Error con iPhone 6

He actualizado spotify y solamente suena la 1ª canción, luego dejan de sonar aunque le de al play. Si reinstalo la app vuelve a sonar 1 canción y luego nada. En iphone 5 si va bien

  • Newbie
  • He actualizado spotify y solamente suena la 1ª canción, luego dejan de sonar aunque le de al play. Si reinstalo la app vuelve a sonar 1 canción y luego nada. En iphone 5 si va bien
  • Ivan92
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Music wont sync

As the topic says, my music wont sync, i have an iphone 4 with 3.7g available, i've done literally everything it says in every post about this but nothing works, right now i am trying que set offline mode solution but it doesnt sync anyways, i have g...

  • Newbie
  • As the topic says, my music wont sync, i have an iphone 4 with 3.7g available, i've done literally everything it says in every post about this but nothing works, right now i am trying que set offline...
  • Ivan92
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Account settings

All of my spotify accounts have told me I can only be abroad for 14 days which would make sense if I was abroad. I am not in the US nor have I ever lived there but thats what it says when I go into settings. Now when I try to change my country it onl...

  • Newbie
  • All of my spotify accounts have told me I can only be abroad for 14 days which would make sense if I was abroad. I am not in the US nor have I ever lived there but thats what it says when I go into s...
  • mike_vengeance
  • Roadie
  • 1107 Views
  • 1 replies
  • 0 likes
  • 1107 Views
  • 1 replies
  • 0 likes

Deleted my Facebook & Gmail. How can I still login to my spotify premium? User ID 1238129741

I have signed up using gmail and Facebook account but lately I have deleted my accounts so because of that I can't access to my account it says email id is not associated with spotify.My user ID is 1238129741Please help asap I got so many playlist of...

  • Newbie
  • I have signed up using gmail and Facebook account but lately I have deleted my accounts so because of that I can't access to my account it says email id is not associated with spotify. My user ID is...
  • mike_vengeance
  • Roadie
  • 283 Views
  • 1 replies
  • 1 likes
  • 283 Views
  • 1 replies
  • 1 likes

How do I cancel my subscription on the 1 month trial.

I need help canceling my subscription to the 1 month trial and I tried the spotty support options and it doesn't have the "do you want to cancel?" And I need help because I don't want to get charged $12.99

  • Newbie
  • I need help canceling my subscription to the 1 month trial and I tried the spotty support options and it doesn't have the "do you want to cancel?" And I need help because I don't want to get charged ...
  • Jordi
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

New Iphone App for Spotify missing stereo detail via bluetooth!

I was forced to upgrade recently to the new version of Spotify for my Iphone. I immediately noticed on some songs the guitar stereo track has disappeared on certain tracks. I had listened to these tracks on the previous version and all the guitars co...

  • Regular
  • I was forced to upgrade recently to the new version of Spotify for my Iphone. I immediately noticed on some songs the guitar stereo track has disappeared on certain tracks. I had listened to these tr...
  • Leftee
  • Regular
  • 791 Views
  • 1 replies
  • 0 likes
  • Spotify Iphone not in stereo via bluetooth
  • 791 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Won't Pause - keeps going back to play (CarPlay)

Using Spotify on iPhone 5s with Panasonic AppRadio 4 in CarPlay mode. Getting the regular (already reported bugs) but one I can't find anywhere - when I hit PAUSE, on the unit or the app on the phone directly after a few seconds the music starts play...

  • Regular
  • Using Spotify on iPhone 5s with Panasonic AppRadio 4 in CarPlay mode.    Getting the regular (already reported bugs) but one I can't find anywhere - when I hit PAUSE, on the unit or the a...
  • mmlabbd
  • Regular
  • 16346 Views
  • 16 replies
  • 4 likes
  • Carplay
    iOS
    IOS 8.3
    iPhone 5S
    pause
  • 16346 Views
  • 16 replies
  • 4 likes

Solved!! Iphone 4S won't download playlists over wifi - works fine with 3G

As the topic says, my IPhone 4S won't download playlists for offline use (I'm a premium subscriber) using the wifi conection. If I switch on "Sync over 2G/3G", the songs begin to download immediately. Also, I cannot get the phone to show up in the "D...

  • Regular
  • As the topic says, my IPhone 4S won't download playlists for offline use (I'm a premium subscriber) using the wifi conection. If I switch on "Sync over 2G/3G", the songs begin to download immediately...
  • Jemoer
  • Newbie
  • 5353 Views
  • 27 replies
  • 0 likes
  • 5353 Views
  • 27 replies
  • 0 likes

Solved!! Playlists wont download?

I've had Spotify Premium for a couple months now and it was working well until recently.I'm unable to download artists and albums to my spotify to play offline.I click "save" and switch everything to "available offline," but the little download arrow...

  • Casual Listener
  • I've had Spotify Premium for a couple months now and it was working well until recently. I'm unable to download artists and albums to my spotify to play offline. I click "save"  and switch eve...
  • Tsellers
  • Newbie
  • 740 Views
  • 5 replies
  • 0 likes
  • 740 Views
  • 5 replies
  • 0 likes

Premium not updating on iPhone

I just signed up for spotify premium so I could stream to my iPhone, yet its still showing that I am a free user everytime I log into the app. I have tried deleting and redownloading it and still no luck.

  • Newbie
  • I just signed up for spotify premium so I could stream to my iPhone, yet its still showing that I am a free user everytime I log into the app. I have tried deleting and redownloading it and still no ...
  • ajones10
  • Newbie
  • 559 Views
  • 4 replies
  • 0 likes
  • 559 Views
  • 4 replies
  • 0 likes

Some songs will Play on desktop but not iphone or ipad

Music saved to starred list will play on notebook but not iphone. Most songs work, but not all of them. They appear in the list but still wont play even when in online mode..

  • Newbie
  • Music saved to starred list will play on notebook but not iphone. Most songs work, but not all of them. They appear in the list but still wont play even when in online mode..
  • OtterD267
  • Newbie
  • 890 Views
  • 5 replies
  • 1 likes
  • 890 Views
  • 5 replies
  • 1 likes

Radio Moved to Your Music - Inconsistent With Desktop/iPad

Since Running showed up in my iPhone app, the Radio is now under the Your Music section, which is fine and all, except that it shows completely different stations from my desktop and iPad app, which still have the older-looking Radio feature. When wi...

  • Gig Goer
  • Since Running showed up in my iPhone app, the Radio is now under the Your Music section, which is fine and all, except that it shows completely different stations from my desktop and iPad app, which ...
  • djshackesq1
  • Gig Goer
  • 221 Views
  • 1 replies
  • 1 likes
  • 221 Views
  • 1 replies
  • 1 likes

Solved!! delete account

how do you delete your spotify account, hi my name is varsan i want to delete my account because when it told me to go to prmium i thought it meant you can go free for a month then pa if you o for another month

  • Newbie
  • how do you delete your spotify account, hi my name is varsan i want to delete my account because when it told me to go to prmium i thought it meant you can go free for a month then pa if you o for an...
  • MattSuda
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

How do I access Your Music on the iPad app?

I mostly listen to albums, not playlists. I used to keep all my saved albums on Spotify as playlists - but following the update I re-saved them all as saved albums under 'Your Music' (on the new desktop app for OS X) and deleted my old playlists (ass...

  • Casual Listener
  • I mostly listen to albums, not playlists.   I used to keep all my saved albums on Spotify as playlists - but following the update I re-saved them all as saved albums under 'Your Music' (on t...
  • user-removed
  • Not applicable
  • 20059 Views
  • 60 replies
  • 27 likes
  • 20059 Views
  • 60 replies
  • 27 likes

Spotify Switches songs randomly!

I've had a premium account for a while, but lately a playlist will just switch randomly to a different song. WTF? I've seen many posts on this... but don't see a solution. I can listen to songs randomly on iTunes radio for free. This has become a dea...

  • Casual Listener
  • I've had a premium account for a while, but lately a playlist will just switch randomly to a different song. WTF?   I've seen many posts on this... but don't see a solution. I can liste...
  • malakhi
  • Newbie
  • 1194 Views
  • 3 replies
  • 1 likes
  • 1194 Views
  • 3 replies
  • 1 likes

Solved!! using usb device

there is any way to add my spotify songs in a usb device?? 

  • Newbie
  • there is any way to add my spotify songs in a usb device??  
  • MattSuda
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Local files won't play on iPhone app

Hi,I've read several other threads about this but no suggestions have worked for me yet. I have some local files on Spotify on my laptop, which I've then added to a new playlist, made available offline, with my iPhone and laptop on the same wifi, and...

  • Newbie
  • Hi, I've read several other threads about this but no suggestions have worked for me yet. I have some local files on Spotify on my laptop, which I've then added to a new playlist, made ava...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes