Downloaded Songs and Playlists are not playing in Off-Line Mode

[jwreed0089]

Plan

Premium Plan

Country- Profile says USA but i am in the United Kingdom for graduate School

Device

Samsung Galaxy S7

Operating System

Android

My Question or Issue:  I have songs and playlists that i have donwloaded.  They will not play in off-line mode and when i go to play a song or shuffle a playlist it says "I have discovered a premium feature".  I already have a premium plan.  I have tried restarting my phone, uninstalling and reinstalling the mobile app but nothing is working.  what can i do to fix this issue.

[OneByBoo]

Hi @jwreed0089,

thanks for posting !

It seems like the account is indeed free.

It's sometimes easy to create a second account and log in to the wrong one by mistake.

Please first visit your account overview page at Spotify.com to view your current subscription type.

On top of that, use this help page to locate all accounts listed with your details.

Let me know what you find 🙂