Downloaded albums lost on iPhone 7

[momwab]

Spotify Premium user, iPhone 7 running iOS 14.3. Once again, the albums I've downloaded over the last 6 months, since the last time this happened, disappeared after upgrading to the latest version of the Apple iOS. Only three albums out of >50 are still there. These may be the last three I downloaded. This happens 1 or 2 times a year. It's getting quite frustrating.

[Jeremy]

Hey there @momwab,

Thank you for reaching out to us here in the Community. We're sorry to hear about this.

In this case we suggest that you perform a clean reinstall of the app. This is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble. 

If that doesn't do the trick - we suggest that you head over to this article to make sure you don't have multiple account.

Let us know how everything goes so that we can keep on assist you if you need us to. We're always happy to help.

Take care 🙂