Error message about using abroad

[Northnr]

I downloaded spotify on my ipad. I have not been able to use it. When i try to log in its telling me to log in through facebook. When i try that i get a message telling me i can only use spotify abroad for 14 days and wont let me log in. I tried to change it so i could log in through the app and not facebook but i could not find where to do this on facebook. Help.

[Peter__]

What country are you currently in?

[Northnr]

USA

[Peter__]

Weird, is your country set to USA on your Spotify profile?:
https://www.spotify.com/account/profile/

[Northnr]

Yes just checked it

[Peter__]

Do you have Spotify username style account too (not connected to Facebook)?

If you go to http://whatismyipaddress.com/ does your IP address locate to the USA?

[Palita]

I also have the same problem but I'm in Thailand. Maybe Spotify doesn't work in Thailand ?? And I did try to choose the country thing in account setting and I could only choose New Zealand

[Peter__]

Spotify is not available in Thailand, so if you are using Spotify free it would only work there for 14 days before losing access. If you have a payment method from another country where Spotify is available, you can subscribe to Premium in that country which gives you unlimited abroad/travel time for as long as your subscription is valid.

[camelliaeris]

is spotify not free in the Philippines? cuz it says I've reached my 14-day limit so i could no longer access the app. 

[nzo9643]

Having the same problem here using an ipad never had an issue before been using the app for quit some time

[MattSuda]

@nzo9643 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.