Fast Forward Issue with Spotify Video: How to Skip or Disable?

[Shiyanon]

Hello, I'm facing an issue with Spotify's video content, where I can only fast forward; is there a way to skip tracks or disable video playback?

[Ivelina]

Hey @Shiyanon,

Welcome to the Community!

In order to get a better understanding of the situation, could you send us a screen recording so we can take a look? You can attach it to your next response by using the Insert Video option in the post editor. If the attachment is too big - we'd suggest that you upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it) or upload it as unlisted YouTube video. 

On another note could you let us know if this is happening on a specific device or multiple ones? It'd also be helpful if you could send us the device info, such as the make, model and OS-version.

So we can also try to replicate the behavior from our end, it's worth sending over a link to the content.

Thanks and hope to hear from you soon 🙂