Spotify through Sonos (keeps cutting off)

[qschaedle]

Plan

Premium

Country

Saint Vincent and the Grenadines

Device

iPhone 11 and Macbook Pro 2015

Operating System

Latest for both

My Question or Issue

The music keeps cutting off, sometimes it takes longer sometimes quicker, as though someone else is using the account. I have changed the password and still having the same issue.

[Eni]

Hey @qschaedle, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, is this happening across devices or only when you're listening through Sonos? Also, could you check if the same happens if you're using a different network?

On another note, if you think someone else might have access to your account, we suggest that you follow these specific steps to secure your account. 

Let us know how it goes. 

[qschaedle · Accepted solution]

Thanks very much! I reauthorized Spotify on Sonos, and it seems to have stopped cutting off. The password was updated before so maybe this caused an issue.