Favoriten sind weg/Favorites are gone

[#1]

Meine Lieblingssongs, die ich seit über 5 Jahren sammle, sind einfach weg. Ich habe mich ab- und wieder angemeldet, die App deinstalliert und wieder neu runtergeladen, aber es hilft nichts. Was kann ich tun?/my favorites folder which i have been filling since maybe 5 years has been deleted. I tried logging out and in again & deinstalling and redowloading the app, but nothing helps. What can i do?

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.
 

It's possible that perhaps you have more than one account and you logged in onto one you don't frequently use. We'd suggest to star by checking if you possibly have alternative accounts. You can check this by following this guide.

Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, the rigth account may be linked to one of these options as well.

On another note, we suggest you follow the steps you can find here to protect your account. Additionally, make sure Log in to your account page, scroll down, and select SIGN OUT EVERYWHERE. This way you’ll sign out from every device in which your account is open. This might be helpful if you suspect someone else has accessed your account.
 

Take into account you can always contact our Customer Support team, so they can help you check your account more thoroughly. You can find out how to contact them here. 

We hope this clears things up. If you have any questions or need anything else, we're always a post away.

Cheers!