Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Have premium account but playlists greyed out on iphone and laptop

Have premium account but playlists greyed out on iphone and laptop

I have subscribed to premium for years.  Recently not been able to open playlists on iphone and laptop.  Am being classified as a free customer yet on my Kindle I can still access all playlists.  Please respond with advice.  Many thanks.

Reply
1 Reply

Hey @kevin60

 

Read this post for troubleshooting steps

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

 

Let me know if you still need help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts