Help, paid for premium still have free account

[Eli9Mcleod]

I've gone through the website help, and is still not working.

[osornios]

@Eli9Mcleod

Did you get an email receipt for your subscription purchase?

In it, it shows your Spotify username:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

[Eli9Mcleod]

I didn't recieve any email receipt?

[osornios]

@Eli9Mcleod

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your account a day or two later.

In any case, you should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.