Help with Spotify on my phone

[Tylercapp3]

I am able to Spotify on my laptop prefectly. Recently I go to use it on my phone and it'll be loading for about 5sec and then it kicks me out of the app. Not sure why.. 

[Bittencourt]

Hi @Tylercapp3,

Have you tried loading the app in a different internet connection?

I'd recommend you do a full power off by pressing and holding the front and lock buttons together until the apple logo appears on the screen. 

A clean reinstallation also may help.

Let me know if you need further help!

[Tylercapp3]

I have tried a different internet connection.

I have also tried restarting my phone.

If I do a reinstall, will I lose all the music on my phone?

Thank you very much by they way

[Bittencourt]

No you won't lose anything!

Try this and let me know 🙂

[Tylercapp3]

Sounds good, thanks again!

[Bittencourt]

Actually you will lose any tracks you've synced offline. You'll need to resync them again afterwards.

[Tylercapp3]

Everything seemed to work perfectly, thank you for all your help.

[Bittencourt · Accepted solution]

You're welcome!
Please don't forget to give kudos/accept as solution 🙂