I Have premium and stay free

[12141440947]

I pay 7.99 us and stay free, please help me

[Nico]

Hey @12141440947! Welcome to the community ^^

Do you've tried to reinstall your client/app ? Here's a tutorial for a clean reinstallation. ^^

You can also take a look at this thread. There are some more instructions.

I hope it will help you. ^^

Peace

[dsa_7]

Hiya! Welcome to the Community. It may just be that your app takes a little bit of time to reflect that you have paid for Premium. Can you check at https://www.spotify.com/uk/account/overview/ to see if it shows that your Account is Spotify Premium. If it is - it's just app delays. If it is still Free on the web, keep on reading.

Did you pay using your Apple ID? If so - it may take a little bit of time because it wasn't processed directly through Spotify. If it's been quite a long time - it may be worth pinging Customer Support a message with your iTunes transaction ID and Apple ID. You can e-mail Spotify at: https://support.spotify.com/uk/contact-spotify-support/?contact

NEVER SEND SENSITIVE INFORMATION LIKE CARD NUMBERS AND SECURITY CODES PUBLICALLY ON THE COMMUNITY FORUMS, IN PRIVATE MESSAGES TO PEOPLE ON THE COMMUNITY FORUMS, NOR THROUGH E-MAIL TO SPOTIFY. IF YOU GET AN E-MAIL FROM SPOTIFY ASKING FOR CARD INFORMATION, IT MIGHT BE A SPOOF. THEY DON'T NEED THAT INFORMATION FROM YOU.

If all else fails, still contact Customer Support using the link above. Did you know? The Community is great to chat about music, as well as get technical help. Check out The Green Room to discover playlists, awesome new tracks and more. I wish you the best of luck with getting this sorted. Please keep in touch to let us know how it goes. 🙂