I changed plans and now my auto play function does not work. Help

[KayMokone]

I recently updated my subscription from premium duo to premium individual and my auto play functionality is no longer working. I tried switching it on and off. I also tried updating the app but I seem to not need an update. This is one of my favourite features on the app and would appreciate assistance with this. Thank you

[Vasil]

Hey there,

Thanks for reaching out!
 

Let's see if removing the app's cached data to see if that would make a difference. 
In case this doesn't help, we can install a completely fresh copy of the app by removing all Spotify-related data from the device. To see how to do so - follow the steps here.
 

Note: Performing either of these actions will remove any content downloaded for offline listening. It will re-download the next time you open the app, depending on your data settings.
 

Should the issue persist after going through the above-mentioned steps, we'd like to see a video recording of the issue to get a better grasp of what's going wrong 🙂

Many thanks! We'll be on the lookout for you reply.

[KayMokone]

THANK YOU! 🥹 it’s working! 💃🏽 thank you so much 

[OscarDC]

Hey @KayMokone,

Thank you for keeping in contact. 

We're glad to know that everything is working fine now. We appreciate the time you took following the process and reporting its resolution 🙂

In case you need anything else, remember that the Community is just a post away.

Cheers!