Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have been using Runkeeper with Spotify and IOS 7 for a long time without conflicts. Since upgrading, when runkeeper announces mileage or an advertisement, spotify stops playing (pauses the song).
not sure if it's runkeeper or spotify with the problem, but since it's affecting spotify i thoguth i would start here.
thanks
Hi there,
Welcome at the Spotify Community!
If you're using iOS 8, then I can tell you that lots of users are experiencing problems.
Spotify will fix this in the upcoming updates.
I had the same issue, uninstalling both runkeeper and Spotify, then reinstalling solved the problem for me.
Hi there, running on ios 8.1.3, the latest spotify and runkeeper... and premium account!
When i sellect a playlist it plays for 30 seconds and then stops? Anyone having the same problems?
Having exactly the same problem ๐ really frustrating!
I'm not sure yet, but hard reboot my phone... logged out of runkeeper and spotify and now it works!
But it's inside the house haven't tried it outside yet!!!!
And the problem has returned for me. It seems like it's working fine if you're trying it from a freshly rebooted iPhone (I have an iPhone 5C), but if you have listened to Spotify by itself and later on try Runkeeper, there's a problem. I think the issue is with the RunKeeper app, not Spotify. So my suggestion is flag the issue over there, because this must be a bug at RunKeeper's end. I filed a ticket with them. I have no issues using the Spotify App so far, but the integration with RunKeeper doesn't work seemlessly.
I still have the same problems again and again. After re-installing both apps it works once, but the next time it crashes again!
Using Spotify premium and runkeeper basic - either on the iphone earbuds or plantronics. It happens both with online streaming and offline playlists...
What can I do? I am not going to re-install both apps every day!
Thanks, Michael from Austria
Same here; Spotify stops playing after about 30 seconds... Very frustrating.
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ