Iphone 6 plus: even with data cellular on, I can't stream music if im not connected to wifi

[Joe_Tom]

I live in Italy and use Fastweb as my data cellular provider, but the app doesn't seem to recognize that the cellular data is on and it keeps asking me to turn it on when im not connected to the wifi.

Plan

Premium

Country

Italy

Device

Iphone 6 plus

Operating System

13.7 software version

My Question or Issue

[Billy-J]

Hey @Joe_Tom, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!