Iphone

[Shulim]

Have spotify premium.downloaded spotify multiple times. Will only get basic.
Account info up to date and paid.
Message says my premium trial is over when I log in

[MattSuda]

Hey @Shulim

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

[Shulim]

Tx but no
Went thru all those steps multiple times
Subscription paid (have Sonos,works there)
Deleted,deleted on iPhone re install same , "premium trial expired"
crazy

[MattSuda]

@Shulim

In this case,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.