It doesnt work

[cachellabrak]

I have a question. 2 days ago I have paid for Spotify Premium, but it doesnt work. I received an confirmation email that I have paid.

[roseeeeeeww]

Have you tried deleting the Spotify app and downloading it again? That's gotta work

[Mara_F]

Hi @cachellabrak! 

Can you make sure you're logging into the correct account? There's a chance you might be logging into a Free account. If you're still having issues, let us know so we can help out. 

In the meantime, try following the steps @roseeeeeeww suggested. Hope that helps.

We'll be right here. 

[Dogancanyarali]

Why not working ?

[justinewin_]

In what way it doesn't work? Are you still hearing ads in the middle of your song? Can you try logging in to your Spotify account and check if your account is in Premium? 

Your problem may not be in line with being 'Premium'. Adding more details will help us assist you. Hope this helps 🙂