Liked songs playlist not working

[Jaywillay23]

Plan

Premium

Country

USA

Device

iPhone 13

Operating System

iOS 17

My Question or Issue

This issue was occurring prior to my phone update so I don’t believe it to be a software issue. When I open Spotify I have access to all of my playlists and can open/play them with no problem aside from my liked songs playlist. When I open I receive an error and am given no way to see/play the music in that playlist 

[Yordan · Accepted solution]

Hi @Jaywillay23,

Welcome to the Community and thanks for reaching out!

Does this occur over Wi-Fi, cellular data or both? Could you try logging out from the app's Settings > Log out, then signing back in to your account? This will force a resync that may help here. If logging out doesn't do the trick, try a clean reinstall of the app by following the steps in this article.

In case the issue persists, please share the following info:

• the version of Spotify you're running.
• a short screen recording which captures the app's behavior in action.
• does the same happen across devices?

Keep us posted on this. Cheers!

[Jaywillay23]

It happened both on WiFi and data. Logging out/back in didn’t work. But the clean install did the trick!

[Fgtz1993]

It's ocurring again in an iPhone 15 pro max

[Dessi]

Hi there @Fgtz1993,

Thanks for reaching out!

Can you elaborate a bit more on the issue you're experiencing? If you're getting an error message, can you let us know what it is? Does this happen on a different device or just on your phone? Also, have you tried any of @Yordan's suggestions? It seems like the clean reinstall helped, so give it a try if you haven't.

It'd also be great if you can ask someone to log in their own Spotify account on your device to check if they experience the same thing. This way we can determine if it's account-related. 

Keep us posted.

[Roseloverose123]

Same I told customer support they acted like it was my fault