Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63556 Views
  • 16 replies
  • 37 likes
  • 63556 Views
  • 16 replies
  • 37 likes

Superuser Contribution Local Files folder not showing

I have turned on show audio files from this device in settings but the local files folder does not appear. Any idea on what the problem is?PlanPremiumCountryUnited StatesDeviceiPhone 14 PlusOperating SystemiOS 16

  • Casual Listener
  • I have turned on show audio files from this device in settings but the local files folder does not appear. Any idea on what the problem is? Plan Premium Country United States Device iPhone 14 P...
  • ThematicPDX
  • Casual Listener
  • 4735 Views
  • 13 replies
  • 1 likes
  • 4735 Views
  • 13 replies
  • 1 likes

Superuser Contribution Cannot listen audiobooks on my phone even though I am a premium manager.

I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the full 15 hours of listening time left. What am I doi...

  • Regular
  • I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the ...
  • MikeHenley
  • Newbie
  • 1159 Views
  • 12 replies
  • 0 likes
  • Audiobooks
  • 1159 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Lock Screen Control Play/Pause not updating when paused or played.

Plan - PremiumCountryUSADeviceiPhone XsOperating SystemIOS 12My Question or IssueAt times, my play/pause control from lock screen will not be updated to what is actually happening. Music is playing and shows the play button which i have to click and ...

  • Regular
  • Plan -  Premium Country USA Device iPhone Xs Operating System IOS 12 My Question or Issue At times, my play/pause control from lock screen will not be updated to what is actually happen...
  • MyUserNameP
  • Newbie
  • 12740 Views
  • 19 replies
  • 9 likes
  • 12740 Views
  • 19 replies
  • 9 likes

Superuser Contribution Carplay duplicate issue

When using smart shuffle on CarPlay and I click the add to playlist button under a song Spotify will add the song to my playlist twice

  • Visitor
  • When using smart shuffle on CarPlay and I click the add to playlist button under a song Spotify will add the song to my playlist twice
  • Eni
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Shazam tracks are not syncing with Spotify. Help please?

I have already tried disconnecting, deleting and reinstalling both Shazam and Spotify several times. I switched from android to iPhone a year ago and since then not one song has synced even though the playlist is still being created.

  • Visitor
  • I have already tried disconnecting, deleting and reinstalling both Shazam and Spotify several times. I switched from android to iPhone a year ago and since then not one song has synced even though th...
  • LJ99
  • Regular
  • 4764 Views
  • 11 replies
  • 1 likes
  • 4764 Views
  • 11 replies
  • 1 likes

Superuser Contribution Apple Watch Audio is Crackly and Staticky

PlanPremiumCountryUSADeviceiPhone X, Apple Watch (no data version) My Question or IssueI already talked to a support person yesterday and they said that it's an issue other have already reported on. They said there are looking to identify the problem...

  • Newbie
  • Plan Premium Country USA Device iPhone X, Apple Watch (no data version)   My Question or Issue I already talked to a support person yesterday and they said that it's an issue other have ...
  • Novy
  • Moderator
  • 2951 Views
  • 33 replies
  • 2 likes
  • 2951 Views
  • 33 replies
  • 2 likes

Superuser Contribution Next From list - "Remove" and "Add to queue" NOT WORKING

PlanPremiumDevice(iPhone 11)Operating System(iOS 17.6.1) My Question or IssueWhen I go to my "Next from" in a Playlist the options to "Remove" and "Add to queue" are no longer working. I can still click the circle next to the song and a green check a...

  • Casual Listener
  •   Plan Premium Device (iPhone 11) Operating System (iOS 17.6.1)   My Question or Issue When I go to my "Next from" in a Playlist the options to "Remove" and "Add to queue" are no l...
  • FMSane
  • Visitor
  • 10969 Views
  • 34 replies
  • 12 likes
  • 10969 Views
  • 34 replies
  • 12 likes

Spotify IOS crashing on using certain features

PlanPremiumCountryUK DeviceiPhone 7Operating System(iOS 15.8.3) My Question or IssueMy Spotify has recently begun crashing on the Now Playing view when I try to use certain features; full screen the lyrics, use the plus to add to new playlist or open...

  • Casual Listener
  • Plan Premium Country UK   Device iPhone 7 Operating System (iOS 15.8.3)   My Question or Issue My Spotify has recently begun crashing on the Now Playing view when I try to use ce...
  • MateusM
  • Spotify Star
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Music pausing instantly on iPhone?

Randomly, on my phone, music will just pause, and even if I click play, it'll instantly pause itself again. I have Spotify on both my phone and my laptop, and the transition normally works perfectly but it seems like it's a bug somewhere in that inte...

  • Newbie
  • Randomly, on my phone, music will just pause, and even if I click play, it'll instantly pause itself again. I have Spotify on both my phone and my laptop, and the transition normally works perfectly ...
  • Not applicable
  • 3640 Views
  • 2 replies
  • 0 likes
  • 3640 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't connect with mobile data

PlanPremium - familyCountryAustria (Provider drei)DeviceiPhone XOperating SystemiOS 13.1.3 My Question or IssueHello, I'm facing troubles with spotify for a week now. When I'm on a WiFi everything works fine, but the moment I'm using my mobile data, ...

  • Casual Listener
  • Plan Premium - family Country Austria (Provider drei) Device iPhone X Operating System iOS 13.1.3   My Question or Issue Hello, I'm facing troubles with spotify for a week now. When I'...
  • Carroll7
  • Newbie
  • 35978 Views
  • 24 replies
  • 8 likes
  • 35978 Views
  • 24 replies
  • 8 likes

Superuser Contribution Re: skip limit

Hi I was wondering why I am only getting 6 skips per hour on Spotify and why when I open my app and go to play a song I can only listen to it once and most of the time with I go to play a song it plays a song from a artist and not the song I wanted a...

  • Visitor
  • Hi I was wondering why I am only getting 6 skips per hour on Spotify and why when I open my app and go to play a song I can only listen to it once and most of the time with I go to play a song it pla...
  • FrenchToastisyummy
  • Visitor
  • 8556 Views
  • 11 replies
  • 3 likes
  • 8556 Views
  • 11 replies
  • 3 likes

30 minutes of uninterrupted music not working

For the past few days the 30 minutes of add free music has not been working. I keep getting the “Watch this short video to get 30 minutes of uninterrupted listening” and then nothing would happen. I wouldn’t even get the video for said 30 minutes. I’...

  • Newbie
  • For the past few days the 30 minutes of add free music has not been working. I keep getting the “Watch this short video to get 30 minutes of uninterrupted listening” and then nothing would happen. I ...
  • i2da
  • Regular
  • 1873 Views
  • 8 replies
  • 1 likes
  • 1873 Views
  • 8 replies
  • 1 likes

Superuser Contribution Confirmation screen bug: Duplicate "Cancel" options in Spanish version

Plan: PremiumCountry: ArgentinaDevice: iPhone 16 Pro MaxOperating System: iOS 18.0.1My Question or Issue:We found a bug in the Spotify app when using it in Spanish. When trying to delete the search history, the confirmation screen displays the follow...

spotify.jpg
  • Casual Listener
  • Plan: Premium Country: Argentina Device: iPhone 16 Pro Max Operating System: iOS 18.0.1 My Question or Issue: We found a bug in the Spotify app when using it in Spanish. When trying to delete th...
  • Yordan
  • Moderator
  • 211 Views
  • 4 replies
  • 0 likes
  • bug
    Confirmation Screen
    Duplicate Options
    iOS
    iphone
    search history
    spanish
    Spotify
    UI
    user experience
  • 211 Views
  • 4 replies
  • 0 likes

Superuser Contribution iOS Navigation Bar not disappearing when video goes full screen

PlanPremiumCountryUnited KingdomDeviceiPhone 15, iPad 10th GenerationOperating SystemiOS 18.2, iPadOS 18.2App Version9.0.0.537My Question or IssueiOS navigation bar doesn’t hide when I set the video player to fullscreen so the bar covers some of the ...

  • Regular
  • Plan Premium Country United Kingdom Device iPhone 15, iPad 10th Generation Operating System iOS 18.2, iPadOS 18.2 App Version 9.0.0.537 My Question or Issue iOS navigation bar doesn’t hide...
  • Novy
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer Settings Reset Themselves

PlanPremiumCountryAustria Device(iPhone 12 mini, iPhone XR, iPad 9. Gen) Operating System(iOS 16) My Question or Issue Dear Spotify Team,I recently came across an error in the iOS Spotify App. If you configure the Equalizer settings, everything is fi...

  • Regular
  • Plan Premium Country Austria   Device (iPhone 12 mini, iPhone XR, iPad 9. Gen)   Operating System (iOS 16)   My Question or Issue   Dear Spotify Team, I recentl...
  • Darrencoughtrey
  • Visitor
  • 6001 Views
  • 22 replies
  • 1 likes
  • 6001 Views
  • 22 replies
  • 1 likes

Downloading songs.

Considering Premium Plan. USA. Ventura 13.7.1. IOS Desktop, iPhone, ITablet. I'm unclear about where downloads go. Can I download to Music, and will it stay forever, or will it go away if I cancel. Will it automatically go to all three devices? Thank...

  • Visitor
  • Considering Premium Plan. USA.  Ventura 13.7.1. IOS Desktop, iPhone, ITablet. I'm unclear about where downloads go. Can I download to Music, and will it stay forever, or will it go away if I can...
  • Amayy
  • Spotify Star
  • 682 Views
  • 1 replies
  • 0 likes
  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen time limitation is NOT working for spotify under iOS/Apple

Hello,I am using the newest iOS 18 on my iPhone as well as my children. We are also conencted as a family so that I could properly set up parental control on my childrens' devices. Unfortunately, there is a problem with Spotify application as the scr...

  • Newbie
  • Hello, I am using the newest iOS 18 on my iPhone as well as my children. We are also conencted as a family so that I could properly set up parental control on my childrens' devices. Unfortunately, t...
  • ThePodfather
  • Spotify
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local Files Setting Not There

Plan/PremiumCountryUSADeviceiPhone 14 ProOperating System(iOS 18.1.1My Question or IssueI found the Spotify folder in Files in My iPhone but why isn’t the setting showing anywhere in the app?

  • Regular
  • Plan /Premium Country USA Device iPhone 14 Pro Operating System (iOS 18.1.1 My Question or Issue I found the Spotify folder in Files in My iPhone but why isn’t the setting showing anywhere i...
  • ajrt_2118
  • Regular
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Superuser Contribution Disable video thumbnails (not canvas)

How do I disable the small video thumbnails that appear in playlists or on artists pages? The thing left to the save or follow button. I already disabled canvas. It’s extremely distracting and I never want to use the feature. If I can’t dieselbe it a...

  • Newbie
  • How do I disable the small video thumbnails that appear in playlists or on artists pages? The thing left to the save or follow button. I already disabled canvas. It’s extremely distracting and I neve...
  • timebean
  • Newbie
  • 533 Views
  • 3 replies
  • 2 likes
  • 533 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify app on family set up apple watch

I got my daughter an apple watch 7 with cell service. It looks like as of a few days ago, I should have the ability to add the app to her watch so she can play music from there directly without a phone. It still won't let me download it on her watch....

  • Visitor
  • I got my daughter an apple watch 7 with cell service. It looks like as of a few days ago, I should have the ability to add the app to her watch so she can play music from there directly without a pho...
  • Yordan
  • Moderator
  • 4224 Views
  • 11 replies
  • 1 likes
  • Premium for Family
  • 4224 Views
  • 11 replies
  • 1 likes