Login from new phone does not work

[loeshalfschepel]

Hi everybody,

I have a Spotify Premium account on my Mac and iPhone. I bought the iPhone 7 last week and I tried to login to the Spotify app here. 

At the login, there comes a pop-up that says that I already have an account with this e-mail adress (which is not so crazy when you try to login), so I couldn't login to Spotify... 

The e-mail adress is correct, the password aswell.. 

What can I do to get Spotify working on my new phone?

Thanks in advance!

Loes

[Nico · Accepted solution]

Hey @loeshalfschepel! Welcome to the Spotify Community. ^^

That's odd.

Have you tried to use your username instead of your email address in the login process?

Let us know if that helps, thanks! ^^

Peace

[loeshalfschepel]

That helps! Thank you!

[user-removed]

Try login with Facebook.

[Nico]

@loeshalfschepel

You're welcome! ^^

Peace