Loooonngg time for download

[Huggs]

Plan

Premium

Country

Australian 

Device

IPhone 5s 

Operating System

(iOS 10.3.4

firmware 11.8

Spotify App 8.5.28

My Question or Issue

Have been able to download only 1  full album since opening my account. 2 weeks ago.

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[Huggs]

Thanks. I completed all of those before contacting you.

It seems to download if I play the whole album but NOT before.

Why is it that many many people have had this problem for many many years?

It makes sense that Spotify would address this. Why should I pay premium
dollars for a NON premium service?

Huggs

[Loxer]

Hey @Huggs,

Could you try using the Sign Out Everywhere and Remove Offline Devices from your Spotify account page?

Note that you need a good internet connection and the app must be in the foreground and the iPhone unlocked for your songs to Download.

Hope it helps!