Losing all my offline playlists on iPhone 5

[DanDoubleYou]

Everytime my battery runs out and my phone switches itself off when I turn it back on the Spotify App has logged out and I loose all of my offline playlists other than the local files.

I have tried logging in with my username and password rather than facebook log in but the same thing happens.

This is obviously frustraiting as it means I have to resync the majority of my songs and i'm worried ill lose all my music if i'm away and unable to get internet access.

I have also removed the app and reinstalled it a couple of times but the same thing happens!

Any help would be appreciated, thanks!

[Adam]

Hey! Do you mind if we reset your offline devices? It'll mean needing to re-sync again, but it should fix the problem. Make sure you also don't have any cache-clearing apps installed on your phone too.

Love,

Spotify.

[DanDoubleYou]

That's fine, thanks 🙂

[DanDoubleYou]

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@Adam wrote:

Hey! Do you mind if we reset your offline devices? It'll mean needing to re-sync again, but it should fix the problem. Make sure you also don't have any cache-clearing apps installed on your phone too.

Love,

Spotify.

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Do I need to remove the app and install it gain?

[Peter__]

No, that is something @Adam will have to do for you. 

He should get a notification I tagged him in this post as a gentle reminder to do it (I will escalate this too incase someone else can pick it up before he is next around!).

[DanDoubleYou]

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@Peter wrote:

No, that is something @Adam will have to do for you. 

He should get a notification I tagged him in this post as a gentle reminder to do it (I will escalate this too incase someone else can pick it up before he is next around!).

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My offline devices were reset and I redownloaded everything and it seems fine but as soon as my phone battery dies when I turn it back on I have to log into the app and everything other than my local files has gone again! This is really frustrating as without the offline files on my phone spotify is pretty useless to me. Should I try restoring the phone?

[Greg]

Hey!

Does this happen when you turn your phone off normally, without the battery dying? 

Do you have any task-killing apps installed that could be wiping the playlists? 

[DanDoubleYou]

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@DanDoubleYou wrote:

Everytime my battery runs out and my phone switches itself off when I turn it back on the Spotify App has logged out and I loose all of my offline playlists other than the local files.

I have tried logging in with my username and password rather than facebook log in but the same thing happens.

This is obviously frustraiting as it means I have to resync the majority of my songs and i'm worried ill lose all my music if i'm away and unable to get internet access.

I have also removed the app and reinstalled it a couple of times but the same thing happens!

Any help would be appreciated, thanks!

---

No as far as I'm aware it's just when the battery dies although I think it may have happened once when I restarted my phone. I do to have any task killing apps or anything like that and all my other apps seem to keep their data so it's seems to be a specific issue with spotify

[DanDoubleYou]

I am determined to solve this problem and decided to restore my phone anyway. The problem still persists, strangely I notice when I first log back into the app for half a second or so the offline playlists have the downloaded symbol as if they are still there however a moment later these disappear and it is just local files availiable to me offline. When I check my usage under settings Spotify is still taking up a large amount of data so that leads me to believe the songs are still physically there but Spotify for whatever reason won't recogise them, maybe something is corrupted when the phone powers off?

[njleek]

I'm having the same issue. Phoen battery ran out last night and this morning all offline content has gone. Is there a fix? 

[DanDoubleYou]

Glad it's not just me! I've emailed about it but they just keep resetting my devices and asking me to redownload the offline playlists.

I guess the only way to prevent this happening is not to let the battery run out or turn your phone off atm which is a ridiculous solution. There is clearly a bug in the software that needs to be fixed.

[Peter__]

Just out of interest, if you force quit Spotify so its not running at all then let your phone go dead do you get the same results?

[DanDoubleYou]

I haven't tried this but next time my battery's low I'll give it a try and see what happens

[DanDoubleYou]

Just ran down my battery and closing the app before it died did work!

Not really a fix as sometimes the battery can drop unexpectedly but if I'm out and aware it's low for now I will close the app.

[Peter__]

Guessing there is something corrupting data if the application isn't closed when the power is cut.

I am going to escalate this as an issue to the Spotify team to see if there is anything they can do.

[DanDoubleYou]

Thanks appreciate your help. I've been very pleased with the app overall but it would a nightmare losing all my music if I'm away and without internet access!

[Greg]

Hi guys!

Thanks for all the info you've provided so far.

We're going to investigate this, so please let us know the following:

- iPhone model

- iOS version

- Spotify version 

In the meantime, try force closing Spotify before your battery dies, or just make sure to turn off your phone before it dies completely.

[DanDoubleYou]

Thanks for your help and glad it's being looked into.

I have the iPhone 5, iOS version 7.0.4 and Spotify version 0.9.3.212

[user-removed]

Same issue. If the battery drains completely, you are taken to the sign in screen when you open Spotify. I'm pressing Sign in with Facebook button. Lists load, nothing offline and must re-sync.

[user-removed]

- iPhone model - iPhone 5

- iOS version - 7.0.6

- Spotify version - 0.9.3.212