Lost all of my songs

[Saratvarela]

Hey you guys!

I just lost all of my musics and playlist after reinstalling the app. I've tried the "recover playlist" option but it says that I haven't erased any songs. And that I already know. Please, help me!

[crematedman]

@Saratvarela hey there, that's very unusual,

i would take the following steps:

• first i'd suggest you uninstall the app, restart your device(s) and then re-install.
• next, you can sign out of all devices here.
• clear the cache for the app.
• try listening on a different device to see if the same problem occurs.
• keep consulting the recover playlists page intermittently.

in the meantime, the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

if you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP ^-^