Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I am no longer able to access my messages on my iphone mobile app. Anyone have this issue?
Crazy. I still have it, but it will probably disappear for me too then. Typically Spotify. First offer a lousy messaging service and then conclude that messaging is not appreciated.
Stil slightly angry about the removal of the "star" functionality as well. Just like that..
Still not there and now it is not available on my laptop. There is alot of messages in there that will be REALLY upsetting if it is gone for good!!!
... What?
This is some seriously downgraded UX design! Put the inbox back! Being able to easily message playlists is 99% of the reason to use Spotify.
Help! The inbox icon seems to be missing again.. both from phone (iphone) and desktop version? When I restart the app on my laptop, the inbox icon shows up for a second, then before I can click it, it disappears. So now, how do I access my inbox/how do I share music with my spotify friends thourgh private message?
Sadly, at present, you are no longer able to do this. I am also very unhappy about this backward design step, as are many other users. You might want to check out the big thread over here where users are talking about this. I keep hoping that if we get enough users together to complain, Spotify may reverse the decision and bring back this feature that so many of us love and want.
Hi. I use Spotify on my desktop only. And I cant find my inbox. I have a lot of songs which were saved in my inbox. Can you tell me how to find it on the Desktop version.
Hey all, thank you for coming to the Spotify Community.
Inbox and Messages are currently not available, after a lot of consideration this feature has been deprecated. You can read more about that here. Please, leave your feedback on sharing music with Spotify in that thread.
Take care.
Huib
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…