Music Stops playing after a few seconds

[Kim-Ia]

Plan: Premium

Country: Germany

Device: iPhone X

Operating System

(iOS 14.0.1)

The music stops playing after just a few seconds (varies between 5sec-1min) of playtime. This happens while the app is open, while using social media (or any other app) and also when i turned on the lock screen!

[Ivan]

Hey there @Kim-Ia, 

Thanks for posting - we’re here to help!

You can start off by performing a clean reinstall of the Spotify app on your iPhone to ensure you get the latest app version and remove any corrupted files left from previous installations. Check out this help page on how to do that.   

If this doesn't do the trick for you, try disabling any battery optimization or data cleaning settings on your device. Make sure you try this since such features can often prevent the app from operating at full capacity.

Keep us posted! We'll be here if you have any questions.