Music won’t play or stops after a second.

[j_town_bun]

I am experiencing issues with Spotify app on my iPhone 11 (software version 14.7.1) where song will not play or start playing and stop after some time (anywhere between a second to 10 seconds). All songs are downloaded onto my device. This is happening while playing music from my phone but also when connected to headphones (Bluetooth and standard cable). I have tried the following but neither seems to help:

• clearing cache
• Reinstalling the app
• Deleting all songs and downloading them
• Resetting my phone (soft reset)

I should mention that this is happening in both online and offline mode. The problem started while adding songs to my “liked” section with an error occurring due to lack of storage on my device. This comes as a surprise as there is currently over 3GB free space on my phone (information from both iPhone setting section and Spotify storage section). I have used the app before having almost no storage left at all and while I could not download songs there has never been any problems with playing those already available on my device. This issue comes out of blue as no updates to either Spotify app or iPhone software we’re installed recently and so I don’t think it’s an update issue. (All apps up to date)

Please let me know what else to do because as of now the issue is extremely annoying with no music during my work commute (I have to listen to people talk!!!!!)

Thanks in advance,

Jakub

[Ver]

Hey @j_town_bun,

Thanks for posting here 🙂

Could you try with another account on the same device to check if that changes anything? That way we can see if this is a device or an account-related issue.

In case you're using any battery optimization or power saving apps, you can deactivate them for Spotify to see if that helps.

Keep us posted. 

[petruchi41]

I'm having the same issue -- I don't have another account on spotify so I'm not sure what to do to troubleshoot next.

[CarlosE]

Hi there @petruchi41,

Thanks for reaching out to the Community.

Can you confirm if you've already tried running a clean reinstall of the app by following these steps? This can be helpful to get rid of any cached files that might be causing trouble.

Additionally, let us know if that's happening with your downloaded songs while online, offline or both.

Lastly, let us know the make, model and OS version of the device where you're having this issue, along with the Spotify version you're running.

Keep us posted.