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My iPhone app won't download songs to offline anymore.

My iPhone app won't download songs to offline anymore.

It has worked great for the year+ that I've had premium, and now it's just stuck in this loop. I save an album or song and the download symbol turns grey and says waiting to download but never does, or it goes red. I've just about everything that I can think of and other things I've seen from searching my problem on here, but nothing is working.

 

I have 12+ GB of space left, my Wi-Fi is on, working, and I'm connected it to it. I went into setting and switched it so that I could download songs offline while using celluar data and then turned wi-fi off and it still wouldn't download; I was also able to make songs download offline on my computer; so, I'm pretty sure it's not my wifi at all. All my other songs (2,000+) that are downloaded offline are still downloaded. Here are some screenshots of what it looks like on my end.

 

Any help would be greatly appreciated!

 

 

Tyler 

Reply
1 Reply

Hello @CinephiliacProd,

It sounds like there might be something up with the cache for the app. Try a clean reinstall. Instructions here: http://www.spotify.com/help/faq/mobile/#reinstallation-of-spotify-iphoneipod-touch

You'll need to resync your tracks after reinstalling, but things should be better.

And also, there's a 3,333 offline songs limit per device:
https://community.spotify.com/t5/Closed-Ideas/3-333-Offline-Song-Limit/idi-p/836791

All the best and let us know how it turns out!
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