Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62747 Views
  • 16 replies
  • 37 likes
  • 62747 Views
  • 16 replies
  • 37 likes

Playlist trouble !!

Hi, am very new to Spotify so still learning ! Is there a way of transferring multiple songs to a playlist at once instead of pressing "add to playlist" for each individual song !! Very tedious!!!! Am on an iPhone and have no access to a desktop. Ple...

  • Casual Listener
  • Hi, am very new to Spotify so still learning ! Is there a way of transferring multiple songs to a playlist at once instead of pressing "add to playlist" for each individual song !! Very tedious!!!! A...
  • gaz1
  • Casual Listener
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Spotify family subscription

I have recently wanted to add my son to the family account. There doesn't seem to be an other to invie another? Can you help with this. I have read a few things regarding this but i'm still rather confused.

  • Newbie
  • I have recently wanted to add my son to the family account. There doesn't seem to be an other to invie another? Can you help with this. I have read a few things regarding this but i'm still rather co...
  • Nico
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Spotify wont let me download my OWN list.

Hey, i got spotify premium. I tried too download my own starred tracks, but it won't start downloading. I've tried re-downloading spotify multiple times. And often i can't even find my own playlist on my iphone 6. I got the 9.1 update, my premium exp...

  • Casual Listener
  • Hey, i got spotify premium. I tried too download my own starred tracks, but it won't start downloading. I've tried re-downloading spotify multiple times. And often i can't even find my own playlist o...
  • Logicsbrother
  • Casual Listener
  • 670 Views
  • 2 replies
  • 0 likes
  • 670 Views
  • 2 replies
  • 0 likes

Connecting..

My spotify has said "connecting.." for many hours now, and there's nothing wrong with my internet. I've updated the app, reset password, loged in/out. What to do? I'm so frustrated. Btw on my iphone 6.

  • Newbie
  • My spotify has said "connecting.." for many hours now, and there's nothing wrong with my internet. I've updated the app, reset password, loged in/out. What to do? I'm so frustrated. Btw on my iphone ...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Solved!! Can't connect ios9

Spotify won't connect on my iPad, my wife's iPad or my iPhone all running ios9.1 when I try to connect, the "connecting..." bar just stays the same and never connects. strangely tracks will play for about 10-12 seconds then pause, even though Spotify...

  • Casual Listener
  • Spotify won't connect on my iPad, my wife's iPad or my iPhone all running ios9.1   when I try to connect, the "connecting..." bar just stays the same and never connects.   strangely tra...
  • retro40
  • Casual Listener
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Not playing on iPhone

While working on my Mac, listening on my iPhone is not working. How can i fix?

  • Casual Listener
  • While working on my Mac, listening on my iPhone is not working.  How can i fix?
  • Pricilla
  • Spotify
  • 748 Views
  • 9 replies
  • 0 likes
  • 748 Views
  • 9 replies
  • 0 likes

Chromecast Audio and iOS

Hello, I have a couple of questions vwith Spotify via Chromecast Audio. 1) At the end of each song on a playlist (or album), there is a slight gap in audio a few seconds before the song ends. This is not the normal gap between songs, this happens whi...

  • Visitor
  • Hello, I have a couple of questions vwith Spotify via Chromecast Audio.   1) At the end of each song on a playlist (or album), there is a slight gap in audio a few seconds before the song ends...
  • 492 Views
  • 0 replies
  • 0 likes
  • 492 Views
  • 0 replies
  • 0 likes

When I play over Airplay the system stutters and stops (kicked out of Airplay connection)

Description When I use spotify over Airplay the music stops or stutters consistenly A more detailed description, using numbered steps 1. Play any playlist (downloaded or radio) 2. Connect to my Apple TV via wireless 3. Plays briefly and stops / stutt...

  • Casual Listener
  • Description When I use spotify over Airplay the music stops or stutters consistenly   A more detailed description, using numbered steps 1. Play any playlist (downloaded or radio) 2. Co...
  • bradparas
  • Casual Listener
  • 7328 Views
  • 12 replies
  • 7 likes
  • 7328 Views
  • 12 replies
  • 7 likes

Skärmen helt svart

Hej mitt namn är Gabriel o jag har ett stort problem, när jag öppnar Spotify appen är skärmen helt svart och inget händer. När jag klickar upp alla appar som används så står det logga in och registrera dig men när jag klickar på appen blir det återig...

  • Newbie
  • Hej mitt namn är Gabriel o jag har ett stort problem, när jag öppnar Spotify appen är skärmen helt svart och inget händer. När jag klickar upp alla appar som används så står det logga in och registre...
  • 1951 Views
  • 0 replies
  • 3 likes
  • Fml
  • 1951 Views
  • 0 replies
  • 3 likes

Songs disappeared from playlist bit not from preview

Hello everyone!2 days ago I created a playlist with the 3 albums of Charlie Winston. Today the playlist still indicates that it has 40 songs in it but once I click on it, only 12 are remaining (last album and few songs from previous ones). The strang...

  • Newbie
  • Hello everyone! 2 days ago I created a playlist with the 3 albums of Charlie Winston. Today the playlist still indicates that it has 40 songs in it but once I click on it, only 12 are remaining (las...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

I added a bunch of albums on my iPhone to library and they do not sync to iPad

Brief description of the issue: I added a bunch of albums on my iPhone to library and they do not sync to iPadSteps to reproduce the issue: Add a song on my iPhone, wait for days, nothing added on my phone syncs to my iPadWhen I add songs on my iPhon...

  • Casual Listener
  • Brief description of the issue: I added a bunch of albums on my iPhone to library and they do not sync to iPad Steps to reproduce the issue: Add a song on my iPhone, wait for days, nothing adde...
  • ollesdotter
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Playlists

I have playlists that I setup on my windows desktop but I don't see them when I use spotify on my iphone. where are they?

  • Visitor
  • I have playlists that I setup on my windows desktop but I don't see them when I use spotify on my iphone.  where are they?
  • ollesdotter
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Iphone 6 with IOS 9.1 Spotify Sound Problem

Hi Everyone, I have a Spotify sound problem with my iphone 6 with IOS 9.1. I have used two bluetooth wireless speakers separately and both of them experience the same problem. Both devices (Ultimate Ears Boom and Fugoo Style XL) had same problem that...

  • Casual Listener
  • Hi Everyone, I have a Spotify sound problem with my iphone 6 with IOS 9.1. I have used two bluetooth wireless speakers separately and both of them experience the same problem. Both devices (Ultimate ...
  • AcidSlide
  • Regular
  • 2179 Views
  • 3 replies
  • 0 likes
  • 2179 Views
  • 3 replies
  • 0 likes

Spotify premium Not working on iPhone or iPad showing as free subscription

I have tried to use Spotify on my iPhone today and it won't allow me to play offline, even though I've had premium for many months. It says my subscription type is free and even when I try to select a song it doesn't allow me. When I click shuffle pl...

  • Newbie
  • I have tried to use Spotify on my iPhone today and it won't allow me to play offline, even though I've had premium for many months. It says my subscription type is free and even when I try to select ...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Spotify app defect

The Spotify app on my iPhone seems to have some bugs. The icon shows up as if it was installing but can't be accessed.I have tried to reinstall without any chanceTried to delete it but it can't be deletedOnly accessing it from the information menu do...

  • Newbie
  • The Spotify app on my iPhone seems to have some bugs. The icon shows up as if it was installing but can't be accessed. I have tried to reinstall without any chance Tried to delete it but it can't b...
  • harleyrossi_7
  • Regular
  • 674 Views
  • 4 replies
  • 0 likes
  • Defect app
  • 674 Views
  • 4 replies
  • 0 likes

Playlist freezing / not shown after resume using Spotfy on Iphone6

Hi all, when resuming using spotify after some time, the app is shown, but last playlist is not shown. Just the three small circles are apearing in the middle of the screen. It is possible to start the last played track at the bottom. After leaving t...

  • Newbie
  • Hi all,   when resuming using spotify after some time, the app is shown, but last playlist is not shown. Just the three small circles are apearing in the middle of the screen. It is possible t...
  • Nico
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Syncing Songs and Playlists

Hello people,I need guidance for syncing my playlists and songs to my iPhone. Yes I have Internet connection, 1GB + worth of free space and a Premium Spotify account. Everytime I attempt to turn 'Available Offline' on, it will change to green but do ...

  • Newbie
  • Hello people, I need guidance for syncing my playlists and songs to my iPhone. Yes I have Internet connection, 1GB + worth of free space and a Premium Spotify account. Everytime I attempt to turn ...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Solved!! AirPlay and Bluetooth play-back not possible

Since of today I am not longer able to play Spotify on any of my AirPlay or Bluetooth devices. The only thing I can hear is some kind of a strange low noise.I use the Spotify app 4.3.0 with iOS 9.1 on an iPhone 6

  • Visitor
  • Since of today I am not longer able to play Spotify on any of my AirPlay or Bluetooth devices. The only thing I can hear is some kind of a strange low noise. I use the Spotify app 4.3.0 with iOS 9.1...
  • Grangi
  • Casual Listener
  • 900 Views
  • 2 replies
  • 0 likes
  • 900 Views
  • 2 replies
  • 0 likes

Playlist is not displayed properly on a device with Ipod integration

I use iPhone 5s in my car (Opel Insignia 2013). It's connected via USB and detected as iPod device. When I try to display playlist on car's display I get something like this: Gotye - Somebody That I Used To KnowGotye - Somebody That I Used To KnowGot...

  • Newbie
  • I use iPhone 5s in my car (Opel Insignia 2013). It's connected via USB and detected as iPod device. When I try to display playlist on car's display I get something like this:   Gotye - Somebod...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Spotify via AUDI MMI music interface

Hi - I am tearing my hair out trying to get Spotify to play through my 2013 Audi A3 via the Audi MMI I have connected my IPAD mini to my car with the Audi provided connector and a 30 pin/lightning adapter, and my device connects fine only to say 'no ...

  • Newbie
  • Hi - I am tearing my hair out trying to get Spotify to play through my 2013 Audi A3 via the Audi MMI   I have connected my IPAD mini to my car with the Audi provided connector and a 30 pin/lig...
  • 1319 Views
  • 0 replies
  • 1 likes
  • 1319 Views
  • 0 replies
  • 1 likes