My music won't download!

[Georgie2]

This has only occurred recently! I have plently of space available on my phone 40GB +
The download logo stays grey and won't download someone please help!

[kbrooksc]

Hey there! This is likely because certain songs are not available in your country. Have you tried listening to those songs and do they play?

[Georgie2]

Yes they play

[kbrooksc]

Do you have any setting that only allows them to download over wifi? My other thought would be to check the count of songs. You can't download more than 3,333 on any one device. 

After that, try a clean re-install of the app - just delete and re-download from the app store. 

[Georgie2]

Yeah I have it set so they can only download over wifi, and when I download songs it's always over wifi. Where would it say how many songs I've downloaded?

[kbrooksc · Accepted solution]

Each offline playlist should have a count.